Mirenesse review for Cartloop SMS Marketing
July 28, 2022
DO NOT INSTALL THEY ARE NOT "HONEST" AND FALSELY CLAIM % OF YOUR REVENUE - They changed the way the bill didnt tell us and continued to claim on everything and send random text messages to customers now so they can then Claim they "engaged" the customer when they purchase - its a complete sham of an app thats just for made for skimming our revenue and shopify gets 30%of whatever cartloop claim so they dont care to remove them from their app store! and were on Shopify PLUS and pay shopify a fortune for the worst customer service ever- even after 2 months .
Hi Irene, I appreciate you flagging an outdated article to us. About the charges, as previously discussed and later confirmed by Shopify, we don't have the access to change your plan. All the messages we're sending are triggered depending on the flows you have in place. We cannot initiate a text message unless the subscriber opted-in for SMS and, in your case, abandoned the cart. All the charges are daily updated into your account and you're notified about them, besides the weekly report we're sending to you. In your dashboard, you have a report you can download showing all orders we attributed a sale for. I'm truly sorry you did not enjoy your experience with SMS, however, we cannot agree with your claims. xx Alexandra
