Cartlytics
Real-time cart analytics, customer journeys & cart recovery
Rating
4.8
feedback
25
chart
#1,320
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
16%
-
Less than a day
4%
-
Less than a month
44%
-
Less than a year
36%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with users praising its functionality and support. Users appreciate the app's ability to track cart activities in real-time, provide insights on top products, and analyze abandoned carts. The support team is highlighted for being responsive and helpful, with users mentioning specific instances of excellent customer service. However, there are some concerns about the accuracy of the data, especially regarding in-person sales being included in the order count and discrepancies in tracking items removed from carts. Overall, the app is described as handy, insightful, easy to use, and essential for understanding customer behavior and improving user experience.
Highlights
Review RSS Feed
All reviews
Feb. 25, 2026
It was working very well and I loved the insights it provided. I sought to get some support and tried reaching out and have not heard back. The app stopped working and just says cartlytics.poinz.xyz sent an invalid response.
Hi there, We want to clarify that we’ve been actively trying to reach you. We sent emails on February 10th, February 12th, and again just 1 hour ago. We also attempted to contact you through the contact form on your website. Unfortunately, we haven’t received any response from you. We’d really like to help resolve your issue. Please check your spam/junk folder for our emails. We’re here and ready to help! Best, The Cartlytics Team
Feb. 16, 2026
Thank you so much for taking the time to leave this review, 2XU team! We really appreciate your feedback and are glad to hear Cartlytics is helping your business. If you ever need anything or have suggestions for improvements, don't hesitate to reach out. Thanks again for your support! The Cartlytics Team
Jan. 15, 2026
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