Wow Padala review for Group Carts & Chat Rooms
Nov. 16, 2021
The app has a good concept, I strongly believe it has potential for my business. However the support was only responsive initially and when the app has some issues they never responded again. I am sure they will respond here with a standard response like "We tried to email you etc." or "because you uninstall the app" whatever, DON'T BELIEVE them. When your business needs an app, you need a responsive support team from that app. While testing their app, initially was working then it started having problems like unable to invite a member to a group and when the total cost for the group couldn't add up because it won't accept the decimal point then that's a big problem. For both of the problems it shows an error that states "Sequence no elements found." But they don't care at all, last response from them was Nov 8, 2021 and I replied on same date, and email them again Nov 9th for follow up but since then up to now, no response from them. I even sent them a video on what's going on so that they can see what's wrong. ZERO star for this app.
The customer had a customized add to cart feature on her store that was not compatible with our app, which works via leveraging the add to cart button. We immediately informed her of this incompatibility and offered the choice of uninstalling or developing a custom app. Customer had no budget for a custom app and continued to try to use the app as is after having been advised of the incompatibility. My suggestion is that Shopify clearly explain to merchants that apps are not guaranteed to work out of the box given the infinite permutations of themes and store customizations that app developers can not possibly take into account. This is the reason we offer free trials and custom app options for merchants with highly custom business concepts. Unfortunately it is too easy for merchants to attack and damage us in bad faith rather than work with what we offer.
