Moon & Back review for Carts Guru
June 29, 2019
messed up my facebook pixel replacement. though i contacted them they blamed facebook itself. and then i contacted w facebook and shopify support. and they asserted that it happens coz of multiple pixel firing coz of placement. shopify reconnected me and this app support team again.. and i never heard back from them.. this app gave only headache and waste of time
Hello Moon & Back, we are sorry about this; we would certainly not want any of our customers to have bad experiences from using our platform. We are investigating to see whether we can fix the issue. As our app is removed so we should no longer have any impact on your website, however we still see two different pixels. We noticed that the IDs used on the second pixel is not one of the IDs that we normally use. Having two pixels is not supposed to be a problem, it might be an issue with the set-up of one of the pixels. Give us few days more to keep looking into this issue. We will reach out to you at the soonest!
