Bold Addictions review for Carts Guru
Feb. 19, 2020
free up to 300 contacts - including everyone who signs up on your website (if they open your emails or not, or if they never visit you again, they are counted as 1 of your 300 contacts). Including all bogus/fake accounts (Shopify stores get tons of those - look at your customers' list) Also includes any in-person sale - even if all the customer did was use his credit card to make a $5 in-person purchase, and you never collected ANY of his personal information. He too is counted as 1 of your 300 contacts for Carts Guru! I just did a monthly clean up of spam customers, I have less than 300 "real" customers WITH a store account, yet Catrs Guru says I'm over my 300 limit. Account locked, they want money. No way. What will be next if I decide to pay? Looking for a better app.
Thanks for your feedback and we’re sorry you feel this way. It’s important to understand that Carts Guru calculates each user’s contact list by simply adding up any contact with either an email address or a mobile phone number connected to their name. Each Carts Guru user is responsible for creating and editing his/her own contact list. Users can add new contacts, bulk-delete contacts, or modify existing contacts - it’s completely flexible. Our pricing system is fully transparent and can be viewed on the pricing page on our website: www.carts.guru/pricing When you initially sync your contact list with Carts Guru you have two options as Shopify customer. You can either: Synchronize contacts with your Shopify store. You can sync contacts you’ve acquired over the last week, month or year - the date range is entirely up to you. Or, you can manually upload a CSV file of contacts you wish to import. While this option may take more time, it allows you more control over your list and works better for someone trying to stay under the “free under 300 contacts” mark. After these initial syncs, Carts Guru will automatically upload the contact details of new customers who register their details in your Shopify store. These contact details will be used by Carts Guru to send campaigns you design (cart retargeting, browse abandonment, win-back etc). It is up to you to monitor these new additions to your list and delete any contacts you don’t want. If you have any further questions or need any help onboarding, you can book a meeting with an account manager - bit.ly/2SF2qqs We hope this cleared up any confusion. All the best, The Carts Guru team
