CaseKit ‑Order support replies

CaseKit is positioned as a support automation tool for Shopify merchants that helps answer order-related customer questions quickly and accurately. It can find an order using an order number or customer email, read the real fulfillment and tracking status from the store, and draft a reply in the customer’s language. The app is designed to save time by generating responses that can be copied into any inbox, with an optional Chrome extension that automates the same workflow inside Gmail. Merchants still review every response before sending, and the app does not modify orders.