Webplanex: Loyalty Wallet
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I recently started my subscription and found the integration process to be incredibly user-friendly. However, during setup, I encountered a few areas where I needed clarification. I scheduled an appointment with their specialist, Abdeali, who walked me through everything step by step. He was thorough and patient, ensuring that I fully understood how to maximize the app's capabilities. I truly appreciate Abdeali’s time and expertise. Thank you!
Abdeali help me a lot to understand the Help to undestand The app. He is really nice guy.
Very good, easy to use, good service
Highly recommended app for those who wants to give additional discount to their customers.
I'm very impressed with the features it has to offer. The support team helped me with my request immediately.
Very good communication with the support. They help me with everything! absolutely recommend this APP
Ali from customer support of webplanex was extremely helpful in guiding me through the plugin installation and setup process. His expertise made the whole experience smooth and efficient.
The app is very useful,and great support team here,i really liked the service provided by them.very good app most recommended.
Support is really great. They promptly reply to messages. App is also good and must have
The webplanex team provides great support, and their app is easy to use, helping to increase sales. Best App for Support Cashback offers.
Sarà un'app davvero utile per il cashback e l'aumento delle vendite. Facile da impostare e il supporto é fantastico. Consiglio al 100%
The support is highly exceptional. The app is easy to use.
Good app ,very easy to use, Great customer support , backend team is available to support any query during the business hours.
***BEWARE*** I got this app thinking it is a good pricing. Since day one I have been pushed to leave them a 5-star review. I knew something was not right. They have this policy where you cannot change your plan for a month. 1. This makes no sense. 2. Even after a month when I am trying to downgrade it won't let me. When you ask them why is this happening since I am on the hook to AGAIN pay more than what I wanted, all they do is send you a link to read on that. I took that to Shopify and they agreed this should not be happening. I will be looking for an honest people and an honest company. Avoid this at all cost. ***changed my review to a 3 star because their customer service was responsive. But I am not sure If I can do business with them.
Dear Merchant, Thank you for your feedback. We appreciate your loyalty and support for our app. We understand your concern about the app plan. However, we would like to explain why this is necessary and fair. Our app charges are based on the total number of monthly orders in your store. Merchants can downgrade their plan after one month, but not before. This policy helps us avoid order disruptions. Although the first month has passed, you benefited from an extra 15 days due to our free trial, giving you 45 days for the first-month plan. We had explained this in our email communication. We hope you understand our app charges and continue to use our app for your Customer loyalty needs. If you have any questions or concerns, please feel free to contact us at [email protected]. We are always happy to help. Thanks, Satish Product Lead - Webplanex
Good support from Team of webplanex and this app is easy to use to boost more sales Using wallet feature, Liked it and highly recommended!
Amazing app!!! Great service given by the team. Easily accessible on all the queries raised to them. Highly recommended!!!!
Avoid them - it's bullshit for 1 second I'm not talking undocumented - they first forced me to give a 5 star review through ugly methods. Before you install the program, search the name of other websites that have it installed - check their site in Google Page Speed - all of them have a serious problem of Uses deprecated APIs and their score is also broken and probably they don't even know it. . This program is a child's craft that you don't even have the option to change the photo and you have to email their support. Abdeali does its best to support, but the reality is that you can never fly with a bike. The answer you gave to my feedback: Your answer is completely illogical I am not a non-expert user and I can identify very well where the problem is. On the other hand, I don't have extra time to spend several days on a program, change its stupid style without any possibility and then delete it. It's a shame that you don't even admit your problems. I want you to go to the website of those who wrote reviews for you and check them too, they all have the exact same problem without exception. After deleting your program, this error was also resolved - I uninstalled and installed twice and 100 problems were from your program, and after checking other sites that use your program, my confidence became 1000%. Of course, the few days that I was in contact with your support made it clear to me that you are not able to solve the problems and since you have no authority over the program that you wrote yourself, it is possible that you even ordered this program from a third party. . The funny thing is that the error I got is also present in your demo version. At least you can make a cheerful apology for several hours of wasted customer time instead of justifying it. Your program is a child's craft
Dear Merchant, Thank you for your feedback. We appreciate your loyalty and support for our app. Our app has the "Built for Shopify" badge, and we have thoroughly tested all speed parameters for our theme elements. It does not affect the store speed at all. The issue you reported, as seen in the screenshot you submitted, is due to your theme's library files. We recommend checking other stores using the same theme, which experience similar speed issues. We have already explained this and provided example stores, but it seems there is still some confusion. The JS file you pointed out does not belong to Webplanex; it is a theme asset file. We hope this clarifies the situation. If you have any questions or concerns, please feel free to contact us at [email protected]. We are always happy to help. Thanks, Satish Product Lead - Webplanex
The app has helped me alot in increasing customer experience and the team is really helpful as they made my experience much better by helping me out in making changes to my store for the app
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