Rating
1.6
feedback
6
chart
#7,294
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
50%
-
Less than a year
33%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify App are mixed, with some users experiencing issues with customer service and bugs in the app, while others praise its functionality and support team. Negative feedback includes poor customer service with delayed responses to emails, bugs in the app that require payment to fix, and compatibility issues with certain themes. On the positive side, users appreciate the app's ability to organize large inventories effectively and create a category tree for navigation. The support team is highlighted for being efficient and quick to address any issues.
Highlights
Review RSS Feed
All reviews
Dec. 30, 2025
We are facing issue with app and I have sent several email to support but I didn't get any reply from support. Poor customer service.
Jan. 30, 2025
Jan. 11, 2020
**will charge you to fix the bugs in their app! **Does not automatically place product into the parent categories **does not work with all themes **customer service takes a day or 2 to get back to you
March 4, 2019
This application is really good, it meets the needs for ecommerce sites with a large inventory. The support team is very efficient and responds quickly to all requests. I highly recommend this application.
June 19, 2017
Great App! Not having the Category Tree in Shopify like we have had in our Xcart store was a major issue during our migration. The BTP app solved this and has allowed us to have a very similar navigation structure to our previous store. Support is top notch. Always quick to answer and address any issues that we have run across.
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