Ma boutique review for Breadcrumbs Uncomplicated

I'm honestly quite heartbroken to receive your unfair and factually incorrect review. In the 10 years I've been making my app, I've had half a dozen like this. They damage my app's reputation and they are wholly wrong: 1. You didn't contact support, but even after you left your review, I contacted you and gave you your money back, even though I was under no obligation to do so. You didn't reply. 2. My app does not bill you directly, only through Shopify. 3. Shopify bills you only for what you use, after you've used it. 4. You were billed for 3 months by Shopify because, after the 10 day free trial, you used the app for January, February and March. Shopify did their job exactly right, as they define in their App charges policy here: https://help.shopify.com/en/manual/your-account/manage-billing/billing-charges/types-of-charges/third-party-charges/app-charges I have no control over Shopify's billing policy and make every effort to make my app outstanding: recently it was awarded "Built for Shopify" status. Reviews like these destroy that reputation and they really hurt.