CGA Smart NZ

The CGA Smart NZ app provides tools for New Zealand retailers to handle Consumer Guarantees Act complaints with confidence. It assists in recommending next steps, determining relevant facts, checking before agreeing to refunds, and flagging wording that may not hold up in returns policies or communication. The app helps retailers keep dated case records for every complaint, with guidance that cites the Act. It offers general information and workflow support, emphasizing that it is not legal advice.