PK Lures review for ChannelSale

Dear Seller, We are sorry to hear about your experience. We await your response to the earlier shared resolutions, and offer free priority support till your setup milestones are successful. Listed below your stated are our in-line replies marked as CS Reply): 1) Spent around a year and while the goal was 3 marketplaces, we never got Amazon listed correctly. CS Reply) For Amazon, our email response on resolution is added here at end for quick reference, same was sent to your team on date 8 September 2022 stating: “To update unique images on Shopify for these products and inform us to list on Amazon. On reviewing the swatch image issue we noticed you have added the same image in the image 1 field for all the child products (Screenshot below). Please make changes in Shopify so that image 1 is unique for all the child products.” -- 2) Spent all our time fixing bugs, and the software did not work as we were sold. CS Reply) Your products were already listed on Amazon and we were assisting in updating existing listings and creating new ones. Please note that in order to make changes on Amazon catalog you need to provide the same data that is already present in the Amazon catalog or else the posting will fail. Our software was updating the inventory and order for all marketplaces that were connected with ChannelSale. In case where a bug or time lag is observed then as a standard practice we record findings every 3 hours in monitoring logs for continuous 3 days and share resolution on priority to confirm stability. -- 3) all our barcodes were removed on their way out. That was so kind of them. CS Reply) I have gone through the previous correspondences and see that the barcode weren’t added by your team in Shopify. For this, you had provided the UPCs along with the SKU numbers in an excel spreadsheet. We were not importing the barcodes from your Shopify Store. We do not remove any data from anywhere without your permission, even if our subscription has ended still the listings remains yours on marketplaces. === From: ChannelSale Date: 8 September 2022 at 4:20:44 AM GMT+7 To: xxx Subject: Re: Re[2]: PK Lures - Amazon - Validation Report Hello Chris, Hope all is well at your end. After investigation with multiple teams at Amazon, this issue is traced to be isolated to these specific products where images are duplicating. Suggested fix - To update unique images on Shopify for these products and inform us to list on Amazon. On reviewing the swatch image issue. we noticed that you have added the same image in the image 1 field for all the child products (Screenshot below). Please make changes so that image 1 is unique for all the child products. — Thank you for your kind understanding, and we are grateful to assist. Feel free to reach us on email and phone to resolve with free priority support. ChannelSale team