Chat360 WhatsApp Commerce
Chat360 has received both positive and negative feedback from users. Positive reviews highlight its effectiveness in improving customer support with features like trigger notifications for order confirmation, shipping updates, and delivery alerts. Users appreciate its ease of use, smooth functionality across all channels, and the overall enhancement of communication speed and efficiency. On the other hand, negative feedback points out issues with the app not working properly on Shopify and slow response times from the support team.
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Chat360 has been a game-changer for our customer support. The trigger notifications—like order confirmation, shipping updates, and delivery alerts—help us keep customers informed in real-time. It’s easy to use, works smoothly across all channels, and has made our communication faster and more efficient. Highly recommended!
The app isn't working properly on Shopify, I've sent a message to support but they haven't replied yet
I was facing some issues previously with my onboarding process and other configurable issues. But the support team contacted me and resolved my all queries. Special thanks to Ramneek, Samarth and Aman for their hand-to-hand support from onboarding to going live with my WhatsApp number.
Hi, We are truly sorry for any trouble you faced during the onboarding process. We have activated your account. Thank you for your patience and understanding as we work to provide you with the best possible experience. Feel free to reach out to us at +917208041388/[email protected] for any assistance.
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