Chat360 WhatsApp Commerce

The reviews are mostly positive, with users praising Chat360 for improving customer support and communication through real-time trigger notifications such as order confirmations, shipping updates, and delivery alerts. Reviewers also highlight that the app is easy to use, works smoothly across channels, and helps make operations faster and more efficient. Another strong positive is the support team, which was described as responsive and helpful in resolving onboarding and configuration issues, with specific appreciation for hands-on assistance during setup and going live. The main negative feedback centers on reliability and support responsiveness. One reviewer reported that the app was not working properly on Shopify and was disappointed that support had not replied yet. Overall, the reviews suggest the app delivers strong value when it works as intended and when support is responsive, but there may be occasional technical issues and delays in customer service that affect the experience.