Follow app

Chat360 WhatsApp Commerce

Name: Chat360 WhatsApp Commerce
Brand: Sumanel Technology Ventures Pvt Ltd
Rating: 4.2 (2 reviews)

Streamline orders, support, and marketing with WhatsApp

Abandoned cart

Developer

Sumanel Technology Ventures Pvt Ltd

View on App Store

Chat360 WhatsApp Commerce

Rating

4.2

Feedback

Reviews

Chart

#9,347

Shopify

Reviews over time

New reviews per month across the app's lifetime.

App ranking

Overall position in the Shopify App Store.

Reviews summary

Chat360 has received mixed reviews from users. Positive feedback highlights its effectiveness in improving customer support through trigger notifications for order confirmation, shipping updates, and delivery alerts. Users appreciate its ease of use, seamless integration across channels, and the overall enhancement of communication efficiency. On the other hand, negative feedback points out issues with the app not functioning correctly on Shopify and a lack of responsiveness from the support team.

Rating breakdown

5 50% (1) 4 0% (0) 3 0% (0) 2 0% (0) 1 50% (1)

Reviews with text

100% (2)

Review RSS feed

Time spent using app

How long merchants keep the app installed.

Less than an hour 50%

Less than a day 0%

Less than a month 0%

Less than a year 0%

More than a year 50%

All reviews

5 / 5 Share

June 11, 2025

Chat360 has been a game-changer for our customer support. The trigger notifications—like order confirmation, shipping updates, and delivery alerts—help us keep customers informed in real-time. It’s easy to use, works smoothly across all channels, and has made our communication faster and more efficient. Highly recommended!

Store Using app Total reviews Average rating

Ramraj Cotton Over 1 year 4 4.8

1 / 5 Share

June 15, 2024

The app isn't working properly on Shopify, I've sent a message to support but they haven't replied yet

Sign up to receive AppNavigator updates