Chatinbox ‑ Customer Happiness for Shopify

Chatinbox ‑ Customer Happiness

Support Your Customers & Close More Sales via Whatsapp Chats

Rating

3.0

feedback

2

Reviews

chart

#15,430

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    50%
  • Less than a day
    0%
  • Less than a month
    50%
  • Less than a year
    0%
  • More than a year
    0%

Reviews Summary

The reviews for this Shopify app are quite polarized, with one user giving it a 1-star rating due to constant restarts and inability to work properly. They express disappointment in the lack of continuous testing for app functionality. On the other hand, a 5-star review praises the app for its usefulness in integrating WhatsApp communication with customers and highlights the amazing support team. The positive review emphasizes the importance of having this app for Shopify users who utilize WhatsApp for customer communication.

Highlights

App Instability and Restarting
Lack of Continuous Testing
Integration with WhatsApp
Positive Customer Support Experience
Importance for Shopify Users

Rating Breakdown

  • 5
    50% (1 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    50% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Jan. 5, 2022

Pésima app, se reinicia a cada momento y no permite trabajar. Desepcionante ver que no realicen pruebas permanentes sobre el funcionamiento de las apps

Using app

18 minutes

Total reviews

7

Average rating

4.4

Developer Reply

Thank you for your review and sorry to hear that. The issue you experienced is easily solved by contacting us. We are using the same phone number you entered for store contact. Sometimes this number having problems (country codes, '+' sings etc.) Can you please reach us vie email or our whatsapp line. So we can make it work together. Gracias por su comentario y lamento escuchar eso. El problema que experimentó se resuelve fácilmente comunicándose con nosotros. Estamos usando el mismo número de teléfono que ingresó para el contacto de la tienda. A veces, este número tiene problemas (códigos de país, '+' canta, etc.) ¿Puede comunicarse con nosotros a través del correo electrónico o nuestra línea de whatsapp? Para que podamos hacerlo funcionar juntos.

5 / 5 Share

March 18, 2021

I'm very very happy with this app. If you use Whatsapp to comunicate with your customers, this is an app you MUST have in your Shopify. Also, the support team is Amazing. Congratulations by this work!! - Estoy muy muy contento con esta app. Si usas Whatsapp para comunicarte con tus clientes, esta app no puede faltar en tu Shopify. Además, el equipo de soporte es increíble. Enhorabuena por vuestro trabajo!!

Using app

2 days

Total reviews

6

Average rating

5.0

Developer Reply

Thank you! We're glad you to hear you're enjoying Chat inbox. ¡Gracias! Nos alegra saber que está disfrutando de Chat inbox.

All reviews

Sign up to receive AppNavigator updates

Find out when we add keyword-monitoring, review RSS feeds and more