Chatinbox ‑ Customer Happiness for Shopify

Chatinbox ‑ Customer Happiness

Support Your Customers & Close More Sales via Whatsapp Chats

Rating

3.7

feedback

3

Reviews

chart

#12,881

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    33%
  • Less than a day
    0%
  • Less than a month
    33%
  • Less than a year
    33%
  • More than a year
    0%

Reviews Summary

The reviews for this Shopify app are mixed, with one negative review mentioning constant restarts and difficulty working with the app. On the positive side, users are extremely satisfied with the app's Whatsapp automation features, including automated team routing and an excellent user interface. The support team is also highly praised for their prompt responses and friendliness. Overall, the app seems to provide valuable functionality for communicating with customers via Whatsapp.

Highlights

Positive feedback on Whatsapp automation features
Positive comments on support team responsiveness
Negative feedback on app stability and usability

Rating Breakdown

  • 5
    67% (2 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    33% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Jan. 5, 2022

Pésima app, se reinicia a cada momento y no permite trabajar. Desepcionante ver que no realicen pruebas permanentes sobre el funcionamiento de las apps

Using app

18 minutes

Total reviews

7

Average rating

4.4

Developer Reply

Thank you for your review and sorry to hear that. The issue you experienced is easily solved by contacting us. We are using the same phone number you entered for store contact. Sometimes this number having problems (country codes, '+' sings etc.) Can you please reach us vie email or our whatsapp line. So we can make it work together. Gracias por su comentario y lamento escuchar eso. El problema que experimentó se resuelve fácilmente comunicándose con nosotros. Estamos usando el mismo número de teléfono que ingresó para el contacto de la tienda. A veces, este número tiene problemas (códigos de país, '+' canta, etc.) ¿Puede comunicarse con nosotros a través del correo electrónico o nuestra línea de whatsapp? Para que podamos hacerlo funcionar juntos.

5 / 5 Share

March 18, 2021

I'm very very happy with this app. If you use Whatsapp to comunicate with your customers, this is an app you MUST have in your Shopify. Also, the support team is Amazing. Congratulations by this work!! - Estoy muy muy contento con esta app. Si usas Whatsapp para comunicarte con tus clientes, esta app no puede faltar en tu Shopify. Además, el equipo de soporte es increíble. Enhorabuena por vuestro trabajo!!

Using app

5 months

Total reviews

6

Average rating

5.0

Developer Reply

Thank you! We're glad you to hear you're enjoying Chat inbox. ¡Gracias! Nos alegra saber que está disfrutando de Chat inbox.

5 / 5 Share

March 14, 2021

Perfect Whatsapp automation tool. 1- Automated Team Routing 2- Excellent UI which makes things smoother. 3- Most Notably friendly team, who responds promptly. and many more features. What more could it be? Use it. It's a tremendous application. Thanks.

Using app

9 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your review and feedback.

All reviews

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