ChatIQ: AI chatbot & Live Chat
The reviews for this Shopify App are quite mixed. While some users praise its ease of use and efficiency in importing Amazon products to Shopify, others have faced issues with customer support, functionality, and billing. Positive themes include time-saving, helpful customer support, and seamless product import. On the other hand, negative themes revolve around poor customer service, non-functional features like batch import and auto-sync, and billing problems such as being charged without receiving the expected services. Users have also highlighted issues with email verification, lack of response from support, and difficulties in setting up the app.
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David was very helpful and quick to respond. Excellent support experience — thank you!
If you only want to import products from Amazon this seems to work fine. Syncing prices or informations of products already in your shopify store is not possible though. I contacted support to figure out if there is any way to sync existing products and explained my problem several times, but they did not understand and stopped replying entirely after a few messages.
SCAM SERVICE! Auto-sync has never worked even though I've been paying the $19/month plan and customer service takes weeks to respond and when they do, they respond with only one question at a time, resulting in months of back and forth until they completely stop responding, and as soon as you think they've gotten the gist of your issue, you're forced to respond in a new chat and when they finally respond, they start again with the damn one-at-a-time questions. I am requesting a refund for every billing period because I was promised daily auto-sync and 24/7 customer service since the beginning, and I have never received those services. This is a scam service.
I’m really sorry to hear about your experience, and I truly understand your frustration. We absolutely do not want you to feel like you’ve been scammed, and I want to assure you that we are committed to resolving this. I apologize that the auto-sync feature hasn’t been working as expected. Unfortunately, we are aware that it’s currently not performing up to standard, and our team is actively working on a fix. To make things right, we will be processing a full refund for you, and you should see it reflected in your shop account soon. We genuinely appreciate your patience, and I apologize for the delay in support. We’re taking your feedback seriously and will use it to improve both our service and customer support response time. If there’s anything else you need in the meantime, please feel free to reach out. Again, I apologize for the inconvenience, and I appreciate your understanding.
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