Chative ‑ Live chat & Chatbot
Omni-channel messaging platform, live chat, order management
Rating
4.5
feedback
6
chart
#4,041
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
67%
-
Less than a year
17%
-
More than a year
0%
Reviews Summary
The Shopify App has received overwhelmingly positive reviews from users. Customers appreciate the simplicity and ease of use of the app, as well as the helpful workflow automation feature. The support team is highly praised for their quick and real-time assistance, with users mentioning prompt responses and excellent customer service. Some users also highlighted the multilingual support, such as Vietnamese, provided by the app. However, there is a negative review mentioning the lack of email or sound alerts on notifications, as well as the absence of customer service support.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Feb. 5, 2024
Love the app; simple to use and great function. The workflow automation is helpful and easy to set up. The support was really quick and real time
Jan. 30, 2024
Riêng mình thấy thì team hỗ trợ của Chative ổn hơn so với các app khác mình từng dùng. Mình thấy app không giới hạn kết nối và đặc biệt nó free nên mình đã kết nối các page và website vào app. Hiện tại mình dùng app thấy rất ổn nên recommend mọi người thử nhé. Bên này cũng có hỗ trợ tiếng việt rất nhiệt tình nữa
Jan. 19, 2024
so far so good. Simple set up and way easier to use than other ones I’ve tried. 5 star for the support team, they got back to me right away. Highly recommended
Hello TGN, Thank you so much for taking the time to give us your feedback. Hearing the specifics of what we're doing well and where you see room for improvement is invaluable for our team as we continue refining the platform to best meet the real needs of your business. Please continue reaching out with any ideas or issues as you use the app moving forward. We rely on user perspectives to guide where we invest dev time next. Thanks again for your partnership and trust! Warm regards, Chative.IO Team
Jan. 18, 2024
Excellent customer service. Every time I have a problem, I open send live messages to them and quickly get someone to help (especially thank Ly) most times. The customization suits my site. My only suggestion would be to allow the Track Order to appear in the live chat. Other than that, I think it’s great.
Store
My Store
Using app
3 days
Hey there, We're so happy to hear that the assistance was helpful for you. We'll make sure to pass along your kind words to Ly. We'll also forward your suggestion to our product team. We would love to keep the feedback coming - it really helps us prioritize what to build next. If you ever need further support, don't hesitate to reach out. We're all ears. Cheers, Chative.IO Team
Jan. 14, 2024
I've tried a ton of these apps btw and there was one that was really good or something like that but they gave me a lifetime premium act and then cancelled it because I didn't log in one month. Happy to pay for a service once it gets better but this app is the only service i know of that does the omnichannel for free version. But what I like most about this app was the loud phone app notifications. Also I didn't need to log in and out every time, which was a pain on some other ones. Being able to just log in once on a mobile app and leave it sit is key. Otherwise I don't remember to log in and miss notifications. Also, live chat support is included in the free plan.
Hello Healy, It's so rewarding to hear from you. Our goal is to create a helpful, easy-to-use platform tailored to business's needs. User insights allow us to continually enhance features. So if there's any way we can improve, don't hesitate to let us know. Thank you again for using our app and taking the time to give us your feedback. We're looking towards our continuous cooperation. Best regards, Chative.IO Team
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