Chattly | Customer Chatbot AI
Automate and improve your customer support using AI
Rating
1.9
feedback
4
chart
#6,973
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
25%
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Less than a day
0%
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Less than a month
25%
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Less than a year
50%
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More than a year
0%
Reviews Summary
Chattly, a Shopify App, has received mixed reviews from users. While some customers have praised its AI-powered responses for transforming their customer support experience and leading to increased satisfaction and faster problem resolution, others have expressed dissatisfaction with the app. Negative feedback includes the AI recommending irrelevant products, struggling with advanced inquiries, providing generic responses, and sometimes missing the point of customer queries. Some users even disabled certain features due to them being more harmful than beneficial. Overall, the app seems to have potential for improving customer support but may need enhancements to address the issues raised by users.
Highlights
Review RSS Feed
All reviews
May 6, 2025
The AI kept recommending irrelevant products to our customers, which made the experience feel spammy. We ended up disabling that feature because it was doing more harm than good.
April 24, 2025
We added our own FAQs hoping it would handle detailed inquiries better, but it struggled with anything outside of super basic questions. It’s not ready for businesses with more advanced support needs
March 20, 2025
"Chattly has completely transformed our customer support experience! The AI-powered responses are instant and accurate, helping our customers 24/7. We’ve seen a significant boost in satisfaction and faster problem resolution. Highly recommend!"
May 12, 2025
I was excited to try Chattly for our online store, but the AI responses often felt generic and sometimes completely missed the point of customer queries. We had to step in manually more than expected. Disappointing for a product promising 24/7 smart support
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