Chattly | Customer Chatbot AI
Automate and improve your customer support using AI
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#18,765
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Reviews Summary
Chattly, a Shopify App, has received mixed reviews from users. While some customers praise its AI-powered responses for transforming their customer support experience and leading to increased satisfaction and faster problem resolution, others have expressed dissatisfaction with the app. Negative feedback includes the AI recommending irrelevant products, struggling with detailed inquiries, providing generic responses, and sometimes missing the point of customer queries. Users have disabled certain features due to them being perceived as spammy or not meeting their advanced support needs.
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