ChinaDivision OrderFulfillment
Fast and flexible shipping
Rating
3.9
feedback
10
chart
#4,198
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
20%
-
Less than a day
10%
-
Less than a month
0%
-
Less than a year
50%
-
More than a year
20%
Reviews Summary
The reviews for the China Division Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include responsive customer service, ease of use, and fair costs. Users appreciate the app's functionality and the support provided by their personal agents. However, negative themes include delays in shipments, incompetence in handling parcels, unresponsiveness from account managers, and suspicions of fake positive reviews. Some users have had frustrating experiences with the service, leading to a loss of time and money. Overall, the app seems to have a polarizing effect on users, with some finding it reliable and others warning against its use due to poor service and lack of accountability.
Highlights
Review RSS Feed
All reviews
Oct. 17, 2024
Connects with all of the platforms out there. Orders come in automatically and can be quickly processed with keyboard shortcuts and integration with an inexpensive USB scale. Automation rules are powerful way to do pretty much anything in the tool.
Aug. 9, 2024
Beware of China Division's VIP Service: A Nightmare of Delays and Incompetence. Our parcel, which was supposed to be a priority shipment, has been delayed for an astonishing three months. Despite the promises of expedited handling and superior service for VIP customers, the reality was far from what was advertised. After such an extended period, our shipment has gone missing, and China Division is refusing to take any responsibility, citing that the delay has exceeded their time of responsibility. This level of service is unacceptable. Not only did we face an unreasonable delay, but the company’s refusal to address the issue or offer any compensation has left us in a frustrating and difficult position. Their lack of accountability and customer care is alarming. What’s more, I suspect that many of the positive reviews about their service are fake. Based on our experience, it's hard to believe that these reviews reflect the true quality of their service. If you value your time and money, I strongly advise against using China Division’s services. The cost of their incompetence is high, and you may find yourself having to refund customers due to their poor handling and unresponsiveness. China Division’s VIP service has proven to be a costly and frustrating mistake. Save yourself the trouble and look for a more reliable logistics provider.
July 16, 2024
The app is very responsive, and there was a missing feature in the process (the ability to add a CC email), which they implemented within 24 hours.
June 24, 2024
The customer service team helped resolve many requests smoothly and quickly; they're online 24/7, so I can contact them anytime. The team does their best to provide prompt assistance. This allows our company to conduct business smoothly without any issues or setbacks.
July 6, 2020
UPDATE! July 7th, It seems CN Storm are trying to patch their reputation by making excuses on these reviews! Now they are saying we never were a customer! WE CERTAINLY WERE! Actually there is no way to review them without installing their app, and from memory they need to do this in the backend of Shopify in order for it to work. SCAM SCAM SCAM! This just re-affirms they have NO CLUE what they are doing. Words cannot describe how completely incompetent this company is. BEWARE! DO NOT USE! Unless you want them to ruin your business. IF I COULD WRITE A NEGATIVE STAR REVIEW I WOULD
We have conducted a survey on your comments and found that you have not used our services or registered on our website. As we know, the root of the existence of a business is quality and service. Customer First, Service First, this is our eternal purpose. With this belief, we continue to strive to build a first-class management system and global delivery network to provide customers with free system docking, value-added services and related technical support. We have strong technical strength, industry-leading low error rate and competitive transportation price. As a result, we have gained a lot of customer support and promoted the rapid growth of our service scale and customer number year by year. Since you have never used our services: 1. If you are from our stakeholders, we think that it is better to win the market by focusing on how to serve our customers well than by injecting negative comments on them. 2. If you are a malicious attacker and seek to obtain a huge amount of improper income in this way, we reserve the right to investigate your false statements. Thank you.
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