ChinaDivision OrderFulfillment
Fast and flexible shipping
Rating
2.7
feedback
7
chart
#5,821
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
0%
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Less than a month
0%
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Less than a year
71%
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More than a year
29%
Reviews Summary
The reviews for the China Division app on Shopify are mixed, with both positive and negative feedback from users. Positive aspects highlighted include responsive customer service, ease of use, and fair pricing. Users appreciate the support they receive from the app and the efficiency of the fulfillment services provided by China Division. However, negative themes that emerge from the reviews include significant delays in shipments, incompetence in handling orders, and untrustworthy account managers. Some users have expressed frustration with the lack of accountability and poor communication from the company, leading to a negative experience overall. While some customers have had a smooth experience with the app and services, others caution against using China Division due to the risk of delays and unreliable service.
Highlights
Review RSS Feed
All reviews
Aug. 9, 2024
Beware of China Division's VIP Service: A Nightmare of Delays and Incompetence. Our parcel, which was supposed to be a priority shipment, has been delayed for an astonishing three months. Despite the promises of expedited handling and superior service for VIP customers, the reality was far from what was advertised. After such an extended period, our shipment has gone missing, and China Division is refusing to take any responsibility, citing that the delay has exceeded their time of responsibility. This level of service is unacceptable. Not only did we face an unreasonable delay, but the company’s refusal to address the issue or offer any compensation has left us in a frustrating and difficult position. Their lack of accountability and customer care is alarming. What’s more, I suspect that many of the positive reviews about their service are fake. Based on our experience, it's hard to believe that these reviews reflect the true quality of their service. If you value your time and money, I strongly advise against using China Division’s services. The cost of their incompetence is high, and you may find yourself having to refund customers due to their poor handling and unresponsiveness. China Division’s VIP service has proven to be a costly and frustrating mistake. Save yourself the trouble and look for a more reliable logistics provider.
July 6, 2020
UPDATE! July 7th, It seems CN Storm are trying to patch their reputation by making excuses on these reviews! Now they are saying we never were a customer! WE CERTAINLY WERE! Actually there is no way to review them without installing their app, and from memory they need to do this in the backend of Shopify in order for it to work. SCAM SCAM SCAM! This just re-affirms they have NO CLUE what they are doing. Words cannot describe how completely incompetent this company is. BEWARE! DO NOT USE! Unless you want them to ruin your business. IF I COULD WRITE A NEGATIVE STAR REVIEW I WOULD
We have conducted a survey on your comments and found that you have not used our services or registered on our website. As we know, the root of the existence of a business is quality and service. Customer First, Service First, this is our eternal purpose. With this belief, we continue to strive to build a first-class management system and global delivery network to provide customers with free system docking, value-added services and related technical support. We have strong technical strength, industry-leading low error rate and competitive transportation price. As a result, we have gained a lot of customer support and promoted the rapid growth of our service scale and customer number year by year. Since you have never used our services: 1. If you are from our stakeholders, we think that it is better to win the market by focusing on how to serve our customers well than by injecting negative comments on them. 2. If you are a malicious attacker and seek to obtain a huge amount of improper income in this way, we reserve the right to investigate your false statements. Thank you.
July 26, 2019
I use ChinaDivision for storage and fulfillment of my Asian orders. They are always very responsive and fun to work with. I always feel like there is someone ready to help anytime I need something.
Thanks a lot to give us such high appraisal. It is our great honor to provide the profesional services for you. We will make efforts to satisfy you continuously in the future and develop with your business hand in hand. Thank you.
Dec. 6, 2018
The app works perfectly, never had any issues. To make it clear: This app serves the customers of China Division, you should open an account with them and have your stock stored at their warehouse! The service is impeccable and the cost is very fair. I've been using China Division to ship worldwide for almost two years and I'm extremely happy. My personal agent is Phoebe, her English is good and she is the nicest person!
Thank you for your patient explanation and support.
Sept. 12, 2018
Terrible service, very slow and unreliable I agree, Phoebe is the worst account manager ever, she can't be trusted Beware !
Using app
6 months
Total reviews
1
Average rating
1.0
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