ChinaDivision OrderFulfillment
Fast and flexible shipping
Rating
4.0
feedback
44
chart
#1,415
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
11%
-
Less than a day
0%
-
Less than a month
27%
-
Less than a year
36%
-
More than a year
25%
Reviews Summary
The reviews for the Shopify App show a mix of positive and negative experiences. On the positive side, many users praise the app for its seamless order fulfillment process, responsive customer service, and quick implementation of new features based on user feedback. Users appreciate the app's ability to automate order creation and coordinate with warehouse systems efficiently. Additionally, some users highlight the professionalism and supportiveness of the ChinaDivision team, making the overall experience positive for their businesses. On the negative side, several users express frustration with ChinaDivision's service, citing issues such as lost inventory, long delivery times, fake tracking numbers, poor customer service, and difficulties in communication. Some users mention significant financial losses due to delays, lost products, and lack of accountability from ChinaDivision. There are also concerns raised about the authenticity of some positive reviews, leading to doubts about the reliability of the service. Overall, while the app offers automation and support, the negative experiences with ChinaDivision's service quality and reliability are prominent themes in the reviews.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Aug. 22, 2024
Fast and reliable, but pricey. I ordered some jeans from a company that ships from China. However, it's really expensive because I had to pay about 25 bucks to UPS for customs fees and then another 20 bucks to have them shipped from their warehouse in China to my warehouse in the U.S. The jeans did arrive perfectly, though.
Aug. 21, 2024
They're a trustworthy order fulfillment provider that helps me deliver as a global brand, and they're really top-notch
Aug. 14, 2024
Amazing app ! They're really committed to solve any problems!
Store
My Store
Using app
9 days
Aug. 9, 2024
Beware of China Division's VIP Service: A Nightmare of Delays and Incompetence. Our parcel, which was supposed to be a priority shipment, has been delayed for an astonishing three months. Despite the promises of expedited handling and superior service for VIP customers, the reality was far from what was advertised. After such an extended period, our shipment has gone missing, and China Division is refusing to take any responsibility, citing that the delay has exceeded their time of responsibility. This level of service is unacceptable. Not only did we face an unreasonable delay, but the company’s refusal to address the issue or offer any compensation has left us in a frustrating and difficult position. Their lack of accountability and customer care is alarming. What’s more, I suspect that many of the positive reviews about their service are fake. Based on our experience, it's hard to believe that these reviews reflect the true quality of their service. If you value your time and money, I strongly advise against using China Division’s services. The cost of their incompetence is high, and you may find yourself having to refund customers due to their poor handling and unresponsiveness. China Division’s VIP service has proven to be a costly and frustrating mistake. Save yourself the trouble and look for a more reliable logistics provider.
July 21, 2024
Customer service is fantastic, and the app runs flawlessly. They can seamlessly coordinate with the warehouse system, even when not in use or needing to change SKUs. You know, keeping consistency in large warehouses with a lot of SKUs on the server is really challenging
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