Rating

4.3

feedback

44

Reviews

chart

#1,722

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    14%
  • Less than a day
    0%
  • Less than a month
    25%
  • Less than a year
    36%
  • More than a year
    23%

Reviews Summary

The reviews for this Shopify app are quite polarized, with some users praising the automation features and excellent customer service provided by the app, while others have had extremely negative experiences with lost inventory, poor communication, and unprofessional behavior from the staff. Positive themes include seamless automation of order processes, real-time updates, and helpful customer support. On the other hand, negative themes revolve around lost products, delayed deliveries, fake tracking numbers, unresponsive customer service, and overall incompetence in handling orders and inventory. It's evident that the app has been a lifesaver for some users but a nightmare for others, highlighting the importance of due diligence when choosing a fulfillment partner.

Highlights

Seamless automation of order processes and real-time updates
Excellent customer service and prompt assistance
Lost inventory and delayed deliveries
Unprofessional behavior and incompetence in handling orders
Fake tracking numbers and unresponsive customer service

Rating Breakdown

  • 5
    55% (24 ratings)
  • 4
    7% (3 ratings)
  • 3
    0% (0 ratings)
  • 2
    2% (1 ratings)
  • 1
    36% (16 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

July 21, 2024

Customer service is fantastic, and the app runs flawlessly. They can seamlessly coordinate with the warehouse system, even when not in use or needing to change SKUs. You know, keeping consistency in large warehouses with a lot of SKUs on the server is really challenging

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

July 16, 2024

The app is very responsive, and there was a missing feature in the process (the ability to add a CC email), which they implemented within 24 hours.

Store

Crafty

Using app

2 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

July 15, 2024

Great app and fantastic support. I was looking for ways to save some money by combining multiple processes in order fulfillment, but I couldn't figure it out on my own. They helped me achieve that. It's amazing

Store

PumpMug

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 11, 2024

I received the best support, and the application is incredibly user-friendly. It serves as a digital assistant, capable of handling a lot of work independently around the clock

Store

My Store

Using app

3 days

5 / 5 Share

July 11, 2024

Simple, versatile, and powerful! We purchased this app to meet a specific need, but it ended up addressing many other requirements as well. We highly recommend it - thank you to the developers

Store

My Store

Using app

6 days

All reviews

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