Rating

2.8

feedback

7

Reviews

chart

#5,902

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    57%
  • Less than a year
    43%
  • More than a year
    0%

Reviews Summary

The reviews for the Clearpay app are mixed, with both positive and negative feedback from users. On the positive side, users appreciate the quick and efficient support provided by the Clearpay team in resolving installation issues. They also like the Clearpay calculations displayed on product pages and during checkout. Additionally, some users mention that the app has been updated with improved installation instructions. However, there are several negative reviews highlighting issues with account reviews taking longer than expected, difficulties in adding Clearpay to websites, and challenges in getting support or resolving technical issues. Some users find the app difficult to use and prefer alternative services like Klarna.

Highlights

Efficient customer support and quick issue resolution
Positive feedback on Clearpay calculations on product pages and checkout
Challenges with account reviews and technical issues
Difficulties in adding Clearpay to websites
Preference for alternative services like Klarna

Rating Breakdown

  • 5
    29% (2 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    14% (1 ratings)
  • 1
    57% (4 ratings)

Reviews with Text

  • 100% (7)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Dec. 7, 2024

After having a few issues installing the app, I reached out to the Clearpay team and they sorted it for me, quickly and efficiently, so now we have Clearpay calculations on each product page under the price and on the checkout - just what we wanted! (We've noticed since then that the installation instructions have been updated, allowing us to install ourselves on our second site.) If you have any issues like we had, just reach out to the Clearpay team :)

Store

Shylo's

Using app

3 months

Total reviews

1

Average rating

5.0

1 / 5 Share

Sept. 29, 2024

my account is still in review from 19th of august 2024!! it says it should only take 2-3 business days to get reviewed.

Using app

About 1 month

Total reviews

2

Average rating

3.0

1 / 5 Share

Feb. 28, 2024

I keep receiving the same message (this is now 4 months and still not able to fully add Clearpay to my website. "Clearpay On-Site Messaging needs to be updated by the app developer. Contact them for support or uninstall the app."

Using app

3 months

Total reviews

1

Average rating

1.0

1 / 5 Share

Nov. 16, 2023

rubbish app. even though i aleady have clearpay when connecting the account it only allows you to sign up t clearpay again. waste of time

Using app

3 days

Total reviews

1

Average rating

1.0

2 / 5 Share

Nov. 7, 2023

Doesn't work - I got sent a message to fill in a form but it wont send without my merchant ID which I do not know. I tried to edit the code to what they sent to me and that doesn't work either - no customer service or chat facility.....

Using app

7 days

Total reviews

1

Average rating

2.0

All reviews

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