Clearpay On‑Site Messaging
The reviews are sharply mixed, but the negative feedback is much more frequent than the positive. A few merchants had a good experience after contacting support, saying the team was quick, efficient, and able to help get Clearpay calculations or widgets working on product pages and checkout. One reviewer also appreciated that the installation instructions were later updated, making self-installation easier on a second site. However, most reviews describe serious problems with setup, account approval, and reliability. Several merchants say the app does not work properly, gets stuck in account review for weeks or months, or repeatedly asks them to reapply or update components they cannot control. Support is a major pain point: users report no response, no chat or customer service, and difficulty getting help when installation fails. Overall, the app seems capable of working well once configured, but many merchants experience frustrating onboarding and support issues that prevent them from using it successfully.
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After having a few issues installing the app, I reached out to the Clearpay team and they sorted it for me, quickly and efficiently, so now we have Clearpay calculations on each product page under the price and on the checkout - just what we wanted! (We've noticed since then that the installation instructions have been updated, allowing us to install ourselves on our second site.) If you have any issues like we had, just reach out to the Clearpay team :)
my account is still in review from 19th of august 2024!! it says it should only take 2-3 business days to get reviewed.
I keep receiving the same message (this is now 4 months and still not able to fully add Clearpay to my website. "Clearpay On-Site Messaging needs to be updated by the app developer. Contact them for support or uninstall the app."
rubbish app. even though i aleady have clearpay when connecting the account it only allows you to sign up t clearpay again. waste of time
Doesn't work - I got sent a message to fill in a form but it wont send without my merchant ID which I do not know. I tried to edit the code to what they sent to me and that doesn't work either - no customer service or chat facility.....
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