SHOP YEN US review for CA: Google Ads Performance Max
Dec. 18, 2022
This app is terrible and Shopify is getting worse and worse. It won't link with my social media platforms because Shopify once again deleted them. Took forever to set this app up and then couldn't see my campaigns. In metrics it shows no results for the last week, no clicks, views nothing but I'm being charged! Customer service is like, oh, but we can see they are running on our end...wow, really helpful. I'll be deleting this app asap.
Hello SHOP YEN US, We appreciate this feedback, immensely. Thank you! Clearly, things have not gone as well as they should have — and we can certainly understand your frustration regarding the social media platforms. We know how important it is for your campaigns to run smoothly, and for you to be able to see the results of your efforts. Personally, I want to assure you that our customer service team is here to offer you useful help, and to that end — we've already emailed you with our findings and instructions on how to get your campaigns on track. Please keep an eye out for our email. We're eager to continue the conversation and make things right. We're dedicated to your success and take full responsibility for your less than satisfactory experience thus far. We will look for your reply. In the meantime, if you have any further questions or concerns, please don't hesitate to reach out to us at [email protected] Warm regards, - Ben, Customer Success
Drive traffic with Google Ads Channel & Google Shopping Feed