Swiss-Cosmeticworld review for CA: Google Ads Performance Max
Feb. 21, 2023
The support is rather useless. I asked a question, but it does not get answered. Instead they write something which is irrelevant to the question I asked. Even the second mail did not get answered. The problem is that I have a regular subscription with Spotify, but the APP does not recognise this and constantly states that I have I trial subscription and thus I cannot use the software. Obviously Clever Ads has a problem here, but it does not get sorted out to the satisfaction of the customer! What does one think of such a company. I guess one star is still to much!
Dear Swiss-Cosmeticworld, Thank you for sharing your experience. We apologize profusely for the inconvenience caused by our team not addressing your initial question in a timely manner. We would like to assure you that we take all customer concerns seriously and strive to provide a timely and helpful resolution to any issues raised. In fact, we have already reached out to you via email with the solution to the problem you faced — which was clearly not your fault. Thank you for bringing this issue to our attention. We sincerely hope to hear from you soon and that you grant us the chance to make things right. Warm regards, - Ben, Customer Success
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