Garden Depot Australia review for CA: Google Ads Performance Max
Aug. 1, 2023
Spiteful. When I unsubscribed, it marked campaigns it DID NOT CREATE as removed, meaning I cannot undo the action; the history is in the Change History as [email protected], having removed campaigns it didn't create and were created manually by ourselves. Very Spiteful and unprofessional.
Hello Garden Depot Australia! We sincerely apologize for this you've experienced with our application. Your experience as described is most unusual and certainly not the normal behavior of our application, nor our team. Rest assured we have extensively investigated your claims. Our app is not designed to impact campaigns that were not created by our system or team. We understand the gravity of your concern, particularly in regards to campaigns that were manually created on your end. It's important to note that we take such matters very seriously. To provide further assistance, I have reached out to you directly via email with important information about your campaigns with us. Please check your inbox and spam folder for the mail from [email protected]. In the email, we have detailed steps for a possible solution and offered to personally assist you in resolving this issue. Once again, we apologize for any inconvenience caused and thank you for your understanding. We hope to hear from you soon. Warm Regards, - Ben, Customer Success
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