PNP Supplements review for CA: Google Ads Performance Max

May 15, 2019

Horrible customer service. I've used this app for a few months now and just finished uninstalling it. Our campaigns weren't effective, so I reach out to our campaign manager and asked for us to review our campaigns and come up with a strategy going forward. (Trying to be helpful) Each time I was told to send over what we wanted and they would upload it for us. There was no effort to try and get to know our business, products or target audience, which I feel you need to know in order to put together a good marketing campaign. What I felt ended up happening was I sent over keywords I thought was a good start, ad banners we created, etc and our campaign manager uploaded them for us. There was no effort to work with us and/or improve our campaigns further. Even when some of our banners were rejected by Google, there was no effort to correct them or reach out to us to let us know they were rejected. Maybe we just got a back campaign manager. I don't know, but it wasn't worth the cost considering what we also pay to Google too.