HandCraft House review for CA: Google Ads Performance Max

June 16, 2019

- The ads are not targeted very well. I can't specify areas of the country to target as opposed to others. - The ads point to specific products as opposed to collections a lot of the time. - The campaigns are lopsided heavily on what is generating clicks. A specific campaign ad is taking up all of the daily budget when others are not even being utilized. - It feels wasteful of our advertising budget. - They ask a few generic setup questions about your store and then display those answers as part of the ads, which is fine, however, they typoed the ad due to an HTML coding error and they did not fix it, even after I emailed them multiple times about it. Which brings me to my last point... - Support does not respond back to help in any way whatsoever. I emailed 3 times for help and received no response. It's a shame because the app has a ton of potential, but the implementation of it is lacking and their customer service and support is absolutely horrendous.