pico. the store review for CA: Google Ads Performance Max
Nov. 30, 2021
Worst ads quality ever seen, yet automated, in that they were activated without warning right away. 4 days of waiting to get access (BCFM = 4), with no reason at all (we are working on it, the claim was). The alarming fact was that there was a mystery manager account attached to our own with ownership rights! When asked to downgrade their access rights so we add our own MCC nobody had a clue what was that (I assumed it was theirs, how else they would "manage"). And it was only then that they "realized" that they didn't have access (but you were supposed to be working on it?!?!). When I eventually removed the mystery account and added them, the platform opened. And It was the moment I was faced with the worst setup, creative etc ever. And Activated! They were kind enough to even create ads for our free postcards (we sell Jewellery). Not a chance to work by starting from scratch as everything worth the effort was paywalled. The most notable moment is when the platform opened (thanks to my intervention) and right before I entered to see the ugly truth, the support person sent me this. https://i.imgur.com/KKZJaqI.png "Also, if it is not too much to ask, can I ask a little favor? Could you take 60 right now to go to https://appsshopify.com/cleverppc?±mQdaEshQUäReuiewListingMQdal and share your happy experience with Clever ecommerce and our services?And on a personal note, if you could mention that I helped you, it would be great." exhibit A: https://i.imgur.com/KKZJaqI.png Essentially, one can infer whether the rest of the reviews have been gamed or not. Update: In response to the vendor's comment, and specifically the part: Additionally, I would like to mention that our ads are generated by our advanced software; however, they were double checked with our Account Management staff and OK’d as they contained high-quality keywords related to your products. I would like to present 3 samples https://i.imgur.com/ruO8DTy.png https://i.imgur.com/ZnUqQMW.png https://i.imgur.com/tbUo0lI.png The above were produced by your tech and checked out by your high ranking exec... God forbid
Hi Pico The Store owner, We appreciate you taking the time to leave us your feedback as it helps improve our services for future users. We apologize for this inconvenience due to the linking issues that took place during the installation process. However, once you reached out to us, we quickly sent you an invitation to relink your Google Ads account which was successful. Additionally, I would like to mention that our ads are generated by our advanced software; however, they were double checked with our Account Management staff and OK’d as they contained high-quality keywords related to your products. I apologize if the quality did not meet your expectations. Again, I apologize for any inconvenience this may have caused you as customer satisfaction is our utmost priority at Clever. If you have any lingering questions, please feel free to reach out to us at [email protected]. All the best, Isaiah, Account Manager -------------------------------- December 1, 2021 (In response to your review update) Hi again, Thank you for updating your review. The screenshots that you provided contain the completely free Display ads that Clever created for you. We kindly remind you that you obtained said ads at absolutely no cost to you. Additionally, if customers desire to have more personalized ads, they can opt for our Premium plan so one of our experts can created custom-tailored banners for their Google Ads campaigns. Again, we thank you for providing you this feedback as it helps us advance our software for future users. We wish you nothing but the best on your ecommerce journey. Warm regards, Isaiah, Account Manager
Drive traffic with Google Ads Channel & Google Shopping Feed