Kopy‑fy Import Copy Products

Hello, Thank you for your feedback. We respect all customer experiences, but we would like to clarify a few points to ensure accuracy. Platforms like AliExpress and Alibaba have recently introduced stricter security restrictions, which has affected cloning across multiple apps in the ecosystem. We are actively working on alternative solutions to address this. Features such as translation and SEO enhancement are available in our higher plans. Since you were using the starter plan, these features were not included, which may have led to some misunderstanding. Regarding the chat concern — if the chatbox is closed and reopened, it starts as a new conversation. This may have caused earlier messages to appear missing. We have already raised this with our chat service provider and are working on improving the experience. On billing — we did not receive any successful payment from our end due to a provider-side issue. Despite not receiving the funds, we proactively processed your refund in full to ensure you are not impacted. We take customer support and product quality seriously, and experiences like this are not reflective of our usual service standards. We are continuously working to improve. We always aim to provide accurate information in our app listing and continuously improve based on feedback. If there are any specific areas where you believe information was misrepresented, we would sincerely appreciate you pointing them out so we can review and correct them if needed. If your concerns have now been addressed, we kindly request you to reconsider and update your review, as reviews that may not fully reflect the situation can significantly impact our business. Thank you for your understanding.