Cloudshelf: in‑store Kiosk
The reviews are overwhelmingly positive, with merchants praising Cloudshelf for being easy to set up, intuitive to use, and effective as an in-store self-service or kiosk-style solution. A major strength highlighted throughout is the quality of customer support: reviewers repeatedly mention fast responses, helpful guidance, proactive problem-solving, and specific team members who went above and beyond to help with setup, configuration, and feature requests. Many users also say the app improves the customer experience by making it easier to browse products, showcase items not physically in store, reduce staff workload, and support sales in small, pop-up, or space-limited retail environments. The main negatives are relatively limited and mostly relate to occasional technical issues or missing functionality rather than broad dissatisfaction. One reviewer mentioned banners unexpectedly resetting and coupons not working through the app, though they later updated their review after the team responded quickly and fixed issues. A few reviews also express a desire for more features or continued improvements, but even these comments are framed positively and with confidence in the team’s ability to keep enhancing the product. Overall, the feedback suggests a strong, reliable app backed by an attentive team, with minor bugs and feature gaps being the primary areas for improvement.
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I am beyond thrilled with Giles and the team's customer service. They were able to promptly resolve the issue I was having and appreciate the update and confirmation for me to check the solution on my end.
We were tasked with opening a store on site of our business. We were faced with a difficult decision for operating hours. We researched and found that Cloudshelf provides businesses the ability to create a self-service kiosk at a fraction of the cost compared to purchasing a kiosk set up. The app has been easy to use and the customer service has been phenomenal. Any small issue we have noticed or if our customers made a suggestion, the team was fast to add changes and is always open for feedback. I would highly recommend Cloudshelf!
Hello Adam at BERA Store, Thank you so much for taking the time to leave us such a kind review. The team here at Cloudshelf are delighted to hear how we've been able to support your on-site store launch, giving you a self-service kiosk solution at a fraction of the cost of a traditional kiosk setup, while making it easy to manage your operating hours your way. It also means a lot to know our team has been quick to act on feedback and any small suggestions along the way, that's exactly the kind of partnership we aim for. We look forward to continuing to support you on your omnichannel journey. If you have any further thoughts on how we can make Cloudshelf even better, you can reach us anytime on [email protected]. Best wishes, Sofia from the Customer Success team
Cloudshelf has enabled us to provide an easy to use self-service platform for our in-store customers, simplifying our internal processed whilst simultaneously upgrading our customer-facing offerings. With Cloudshelf, we are able to make it easy for customers to order products that are not available in-store to be dispatched to them (or friends & family!) without the hassle of leaving the store empty handed and needing to place an online order, or require a salesperson to arrange a special delivery order at the counter. Customers can browse our entire catalogue offered from our fulfilment centre and have their order dispatched to them with ease! A special shoutout to Sofia for her personal support and commitment to our success in utilising the platform. It is clear that Sofia, and the entire team at Cloudshelf, are truly passionate about ensuring their users achieve success and provide a high-class experience to their customers. The platform is easy to implement and does not take long to get accustomed to. It offers an extremely useful "Preview" function that enables you to virtually previous the platform that customers will interact with, this is an invaluable feature. The ability to offer QR payment is more than just convenient, it is pivotal in the role of offering modern payment systems that ensures the customer feels in control and safe. I am excited to continue utilising the Cloudshelf platform for our in-store customers and I hope my continued communications with the developmental team strengthen their app.
Hello Dan at Knobby Underwear, Thank you so much for this thoughtful review. It's fantastic to hear how Cloudshelf has simplified your in-store processes while giving customers an easy way to order from your full product catalogue. I'm also really touched by your kind words about our support. It's been a pleasure helping you get the most from features like Preview and QR payments. We look forward to continuing to grow with you. If you ever have more thoughts on how we can improve, reach us anytime on [email protected]. Best wishes, Sofia from the Customer Success team
Sono molto contento di collaborare con il team di CloudShelf. Ho trovato l'applicazione super comoda, ha soddisfatto ogni mia richiesta di utilizzo. Mi sono interfacciato con la simpaticissima e professionista Sofia che per ben 3 mesi mi ha aiutato con la configurazione e ad oggi grazie a loro sono riuscito ad aprire un mio store interamente Self-Service. Consiglio veramente a tutti di provare questa esperienza, l'app è fluida e funzionale e soprattutto ciò che è più importante è il servizio clienti e il team di ingegneri che sono pronti a trovare una soluzione che fa a caso tuo. Bravissimi e il meglio sempre, vi garantisco che 5 stelle non bastano. Bravi ragazzi, ottimo lavoro! Andrea Giordano, titolare di Grafica Point (Italia).
Ciao Andrea, Grazie mille per queste bellissime parole. Siamo davvero felici di aver potuto supportarti nell'apertura del tuo store completamente self-service, ed è un piacere sapere che l'app si è dimostrata fluida e in linea con ogni tua esigenza. Sono anche molto contenta di aver potuto seguirti personalmente in questi mesi, il tuo entusiasmo per il progetto si sente tutto! Continueremo a essere al tuo fianco nel tuo percorso omnichannel. Se hai altri suggerimenti su come migliorare Cloudshelf, scrivici pure quando vuoi a [email protected]. Un caro saluto, Sofia del team Customer Success
Absolutely amazing app. We mostly do online, and were encountering an issue that customers shopping at our physical location would go to buy something and someone had already just bought it online. Cloudshelf has stopped that occurring, and also allowed us to remove our showroom to focus on our ecommerce.
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