Clyde | Warranty Platform
Everything you need to make revenue on the sale of...
Rating
3.3
feedback
39
chart
#5,032
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
3%
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Less than a month
10%
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Less than a year
41%
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More than a year
41%
Reviews Summary
The reviews for the Clyde Shopify App are mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the ease of integration and setup, the variety of modification options offered, and the ability to offer extended warranties to customers. The customer support team is also praised for being responsive and helpful, with some users mentioning quick responses and assistance in setting up the app. However, on the negative side, there are several complaints about poor customer service, lack of responsiveness from the support team, and issues with functionality after the app was acquired by another company. Some users also mentioned difficulties in getting contracts updated and frustration with the app not working as expected.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 12, 2024
Clyde has been a game-changer for our Shopify store! The platform is easy to integrate, and the team made the setup process seamless. Offering extended warranties to our customers has not only boosted our revenue but also increased customer confidence in their purchases.
Dec. 12, 2024
We started with the program when it was just Clyde and in the first year the service was great, however we did not have a ton of warranty purchases as our website was not set up on shopify yet. While customer service seems pretty thin at times ever since the aquisition we have switched to shopify we have seen a significant lift on warranty purchases and so far our customers seem happy. I would like a direct AM to help us figure out how we can make the tool even better for our customers.
June 26, 2024
Clyde was purchased by Cover Genius, and ever since their customer service, functionality, and even primary business contact number have all simply stopped working. It's like it's entirely abandoned but they haven't changed anything. I've been emailing for weeks just to get contracts updating and I can't find a single person who works at the company who has been able to help me. I will update the review if anyone ever gets back to me.
May 31, 2024
I don't know what changed but seemingly since Clyde was acquired by another company, their customer service, functionality, and even primary business contact number have all simply stopped working. It's like it's entirely abandoned but they haven't changed anything. I've been emailing for weeks just to get contracts updating and haven't even gotten so much as an automated response.
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