Clyde | Warranty Platform
Everything you need to make revenue on the sale of...
Rating
2.7
feedback
37
chart
#8,657
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
3%
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Less than a month
11%
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Less than a year
43%
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More than a year
41%
Reviews Summary
The reviews for the Clyde Shopify App are mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the ease of integration and setup, as well as the excellent customer support provided by the Clyde team. Users mention that the app helps increase average order value, builds trust with customers, and offers a valuable service of extended warranties. The app is praised for its user-friendly interface, quick setup, and the ability to customize warranty options to fit the store's branding. However, on the negative side, there are complaints about poor customer service, lack of responsiveness to emails, and issues with functionality after Clyde was acquired by another company. Some users mention difficulties in getting help with configuration and setup, as well as limitations in the app's availability for non-US customers.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 26, 2024
Clyde was purchased by Cover Genius, and ever since their customer service, functionality, and even primary business contact number have all simply stopped working. It's like it's entirely abandoned but they haven't changed anything. I've been emailing for weeks just to get contracts updating and I can't find a single person who works at the company who has been able to help me. I will update the review if anyone ever gets back to me.
May 31, 2024
I don't know what changed but seemingly since Clyde was acquired by another company, their customer service, functionality, and even primary business contact number have all simply stopped working. It's like it's entirely abandoned but they haven't changed anything. I've been emailing for weeks just to get contracts updating and haven't even gotten so much as an automated response.
April 13, 2023
It's just trash. I am building a drop shipping furniture store and whoever they are sent me a reply saying that I am not a good fit. TRASH!!!
July 21, 2022
I think Clyde has one of the most promising warranty management plug-in. However, at the moment I am frustrated with the apps because of these reasons in order of sequence:- 1. (Poor customer service) The support team is not responsive at all. I sent 5 emails at 3 different times and none of them were replied unless when I change my password which usually done by a bot. 2. Clyde is only available for US customers 3. After setting up payment process through micro-deposit, I was expecting the warranty to show up in my product page but it isn't and still pending until today. The only reason I wrote this review is due to #1 and I hope they will reply to my email as soon as possible so I can revise my review. I hope somebody from their team will take quick action and reach me out as fast as possible. Otherwise, I wouldn't recommend this apps if the customer service is so poor.
Thank you for your feedback and sorry to hear that things are not going as you expected — that doesn't sound like us! Based on a quick review of your account history, it looks like our support team has been in touch with you after you installed our app and you're progressing through your onboarding experience. At this time, we are able to offer plans to your customers based in the US and Canada, but we'll be sure to be in touch once we are able to expand into other regions! Should any stones be left unturned at this time please reach out to us at [email protected] and a member of the team will get back to you within 2 hours.
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