Clyde | Warranty Platform
Everything you need to make revenue on the sale of...
Rating
2.7
feedback
37
chart
#4,603
All reviews
Rating Breakdown
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June 26, 2024
Clyde was purchased by Cover Genius, and ever since their customer service, functionality, and even primary business contact number have all simply stopped working. It's like it's entirely abandoned but they haven't changed anything. I've been emailing for weeks just to get contracts updating and I can't find a single person who works at the company who has been able to help me. I will update the review if anyone ever gets back to me.
May 31, 2024
I don't know what changed but seemingly since Clyde was acquired by another company, their customer service, functionality, and even primary business contact number have all simply stopped working. It's like it's entirely abandoned but they haven't changed anything. I've been emailing for weeks just to get contracts updating and haven't even gotten so much as an automated response.
April 13, 2023
It's just trash. I am building a drop shipping furniture store and whoever they are sent me a reply saying that I am not a good fit. TRASH!!!
July 21, 2022
I think Clyde has one of the most promising warranty management plug-in. However, at the moment I am frustrated with the apps because of these reasons in order of sequence:- 1. (Poor customer service) The support team is not responsive at all. I sent 5 emails at 3 different times and none of them were replied unless when I change my password which usually done by a bot. 2. Clyde is only available for US customers 3. After setting up payment process through micro-deposit, I was expecting the warranty to show up in my product page but it isn't and still pending until today. The only reason I wrote this review is due to #1 and I hope they will reply to my email as soon as possible so I can revise my review. I hope somebody from their team will take quick action and reach me out as fast as possible. Otherwise, I wouldn't recommend this apps if the customer service is so poor.
Thank you for your feedback and sorry to hear that things are not going as you expected — that doesn't sound like us! Based on a quick review of your account history, it looks like our support team has been in touch with you after you installed our app and you're progressing through your onboarding experience. At this time, we are able to offer plans to your customers based in the US and Canada, but we'll be sure to be in touch once we are able to expand into other regions! Should any stones be left unturned at this time please reach out to us at [email protected] and a member of the team will get back to you within 2 hours.
June 13, 2022
I've been requesting help for over a year, at least 3 or 4 times, and can never get a reply. I just need someone from customer service to email me and help me get things configured correctly.
We want to reassure you that we are committed to meeting your expectations and solving your challenges, and we apologize for your poor experience. We attempted to reach you on June 23 but have not yet received a response. Please provide us with the best number at which to reach out by emailing [email protected], and we are happy to schedule a call. Sincerely, Team Clyde
March 14, 2022
I like this app, support was fast and phenomenal and they helped integrating this app in a timely manner. I love the variety of modification options they offer about how it will be shown on my website.
Thanks, Pickhud! It's been a pleasure working with you so far. We're very glad to hear that you had a great onboarding experience.
Jan. 25, 2022
***Update review - thank you for working things out. Highly recommended app for protection plan - good user-friendly interface.
Hi Eagle Eyes, Our sincere apologies for the delay. The person you were working with is no longer with Clyde, and we are sorry to hear that his auto-email didn't work. I see that you reached out to our Merchant Support team and they were able to help you out right away, and then you had a call with Mia to discuss roadmaps. As we've expanded our support team, the best way to get in touch with us is [email protected] — we've got a quick turnaround with an SLA of 4 business hours!
June 10, 2021
As a company, we had been looking into an extended warranty platform for quite some time and hadn't been able to track down the correct fit for us. Clyde turned out to be the answer to everything we were looking for. Not only is Clyde one of the simplest integrations to our Shopify app that we've experienced, but it is easy to use. Any company looking to add extended and accidental damage warranties to their products should consider Clyde.
Thanks, Brydge team! It's been a pleasure working with you so far. We're very glad to hear that you had a great onboarding experience.
June 1, 2021
We have been using Clyde for a few months and my guests love that they can protect their purchases. In a business that has uncertainties, Clyde gives my guests the security they ant.
Thanks, Joli Amours! We're thrilled to hear that Clyde is contributing to a stellar customer experience.
March 24, 2021
We've been using Clyde for over a year now and it's such an improvement over our previous protection plan solution. I'd recommned Clyde as a easy way to added protection plan up-sells in your site. The dashbaord is clean and support is prompt.
Thanks so much, VAIO. It's been great partnering with you, and we're always looking to make the protection program experience better and better.
March 21, 2021
This app is amazing, I have never downloaded an app that has integrated so quick and easy to my shopify store. The support is amazing and the Clyde team goes above and beyond to help :)
We love to hear this, Lifestyle Vivid! We're looking forward to continuing this awesome partnership.
March 18, 2021
Clyde is super easy and setup was fast/simple! It enables us to offer our customers even more product coverage (without doing any leg work on our end!). Our customers love the platform too. Highly recommend!
Thank you so much, Team Windmill. We're thrilled to hear that both you and your customers are loving Clyde.
March 16, 2021
We've been using Clyde for almost 2 years - started post purchase only, then added to site on our PDPs and in cart - really evolving the customer experience. The support team is excellent and really helped us track & evolve our pricing and offerings - super quick to respond too. A+
Always a pleasure working with you, AutoBrush team! We’re looking forward to many more successful years to come.
March 11, 2021
We love the Clyde Warranty Platform. The product and interface is great, but what really has helped us out and saved us a lot of time and effort is the customer service that clyde provides. Any issues or questions that might arise are taken care of quickly and they go the extra mile to help make sure everything is running smoothly. Would definitely recommend. Thankyou!
Thanks so much, Symple Designs. We've been working very hard to provide great service to our customers and their customers and are glad it shows :)
March 9, 2021
The team at Clyde is very professional. The implementation went smoothly and the results are starting to speak for themselves. Highly recommend this solution for ecommerce providers that are trying to add value to the customer experience.
Hey Shop e-scooters! We're glad to hear implementation went smoothly and are excited to hear you’re seeing positive results with Clyde.
Oct. 24, 2020
They not accepting new accounts for 60 months something i didn't heard until I contacted support. I literally had this app for a while and nothing showing on my products still. Im sure 6 months for me already pass.
At Clyde, we take feedback very seriously. Clyde has invested improvements to ensure we provide efficient access to our team and proactive support. All merchants now receive a personal follow-up from our Sales team within 1 business day after installation of our application to ensure eligibility and coverage compatibility. Have a question? Contact [email protected] today.
June 27, 2020
they aren't accepting new accounts for 6 months. Something they don't tell you unless you reach out to the support team after wasting hours of your time trying to install and integrate the app.
At Clyde, we take feedback very seriously. Clyde has invested improvements to ensure we provide efficient access to our team and proactive support. All merchants now receive a personal follow-up from our Sales team within 1 business day after installation of our application to ensure eligibility and coverage compatibility. Have a question? Contact [email protected].
June 26, 2020
Great idea, with poor execution. The Clyde Shopify app does not work, customers get frustrated being unable to checkout when they try to purchase, help from Clyde is not technical and they do not test their implementation when assisting with setup. If their Shopify app worked, the service has a ton of promise. However, their support is to push you off on Shopify, who then redirects you to Clyde's nonexistent support. Hopefully they work on this and provide a better end-to-end solution.
At Clyde, we take feedback very seriously. Clyde has invested improvements to ensure we provide efficient access to support agents by contacting [email protected], with a SLA response of 1 business day. We’re proud to now offer tailored support for our Shopify clients to ensure smoother implementations for our customers!
Oct. 27, 2019
They don't provide a UI to directly download invoices for bookkeeping. my emails for invoices ended up ignored without answers. I ended up removing the app since I can't continue with this low-quality support.
At Clyde, we take feedback very seriously. Clyde has invested improvements to ensure we provide efficient access to support agents by contacting [email protected], with a SLA response of 1 business day. Our product is constantly evolving, and we now enable our retailers to automatically access their Invoices and Reconciliation files directly through our Dashboard.