Rating

4.9

feedback

13

Reviews

chart

#14,729

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    23%
  • Less than a day
    0%
  • Less than a month
    31%
  • Less than a year
    31%
  • More than a year
    8%

Reviews Summary

The reviews for this Shopify app are mostly positive, with users praising its effectiveness in reducing chargebacks and improving COD confirmations. Customers appreciate the seamless checkout process with OTP verification and the competitive pricing compared to other similar apps. The customer support is responsive and helpful, addressing any issues in a reasonable timeframe. However, there are some negative reviews mentioning issues with the app stopping after a period of time, lack of support, and difficulties in recharging. Some users also mentioned missing features like the ability to put orders on hold until verified.

Highlights

Effective in reducing chargebacks and improving COD confirmations
Seamless checkout process with OTP verification
Responsive and helpful customer support
Competitive pricing and features compared to other apps
Issues with app stopping, lack of support, and missing features

Rating Breakdown

  • 5
    92% (12 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    8% (1 ratings)

Reviews with Text

  • 85% (11)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Dec. 30, 2025

its really excellent app that can help every online seller to spent less time on cod to confirming

Using app

--

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 13, 2025

Exactly what I need.

Using app

5 months

Total reviews

3

Average rating

3.7

5 / 5 Share

May 4, 2024

Using app

15 days

Total reviews

3

Average rating

4.7

5 / 5 Share

April 13, 2024

Using app

26 minutes

Total reviews

1

Average rating

5.0

1 / 5 Share

Jan. 2, 2024

Hi, the app is weird , it stops working after a certain period of time. no support. the number is switched off and no email response. Also i tried uninstalling and reinstalled the app. i also lost my $15 credit inside it.

Store

Scentos

Using app

About 2 years

Total reviews

2

Average rating

1.0

Developer Reply

Dear Customer, Thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience caused by the app's malfunction. We understand how frustrating this must have been, especially with the loss of your $15 credit. We want to assure you that we have addressed the syncing issue with Shopify, which was at the root of the problem. This fix was implemented on January 3rd, and we hope it has significantly improved your app experience. Additionally, we have credited the $15 back to your account as a gesture of our commitment to customer satisfaction and to rectify the inconvenience caused. We deeply value your business and strive to provide a seamless experience. If you face any further issues or have any queries, please don't hesitate to contact us. We are here to support you. Thank you for your patience and understanding. Best regards, Arpit Team Zegsu

All reviews

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