Code Returns & Exchanges
Branded self-service Returns & Exchanges portal
Rating
1.6
feedback
2
chart
#15,958
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Reviews Summary
The reviews for this Shopify App are polarized, with one user expressing frustration over the lack of response from the developer despite multiple attempts to contact them. On the other hand, another user gave a glowing 5-star review, praising the app for enhancing the customer experience related to exchanges and returns. The app's features such as tracking, processing, and automated email updates were highlighted as beneficial, especially in keeping customers informed without the need for constant inquiries. Additionally, the customization options for different shipping countries were appreciated for tailoring the experience.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 26, 2024
Hello. I have reached out to the developer of this application multiple times, but I have never received a response. Despite sending several emails to different addresses, I still haven't received any reply.
June 23, 2022
This R&E app has taken our customer experience for Exchanges and Returns to the next level. By not only tracking, but also processing and automatically sending out e-mail updates to our customers, the customer is always up-to-date on the status of their Return/Exchange and doesn't have to contact us for questions, not even in case of delays. Different 'promise' settings per shipping country also help a lot to tailor the experience for international shipments. Great stuff!
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