Code Returns & Exchanges
Branded self-service Returns & Exchanges portal
Rating
1.8
feedback
3
chart
#12,492
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
33%
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Less than a year
0%
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More than a year
33%
Reviews Summary
The reviews for this R&E app are mixed, with one customer expressing frustration over the lack of response from the developer despite multiple attempts to contact them. On the positive side, other customers have praised the app for enhancing their customer experience by automating the process of tracking, processing, and sending updates for returns and exchanges. The app's ability to customize settings for different shipping countries has been highlighted as a useful feature. Users appreciate the simplicity and effectiveness of the app for managing refunds and exchanges, with quick and skillful support being a standout. One suggestion for improvement is the inclusion of a standard feature for complete data analysis on returned products.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 26, 2024
Hello. I have reached out to the developer of this application multiple times, but I have never received a response. Despite sending several emails to different addresses, I still haven't received any reply.
June 23, 2022
This R&E app has taken our customer experience for Exchanges and Returns to the next level. By not only tracking, but also processing and automatically sending out e-mail updates to our customers, the customer is always up-to-date on the status of their Return/Exchange and doesn't have to contact us for questions, not even in case of delays. Different 'promise' settings per shipping country also help a lot to tailor the experience for international shipments. Great stuff!
June 23, 2022
We mainly started using this app to be able to offer exchanges to our customers, which works a charm! This app also simplifies our refund process and is easy and intuitive to use for both ourselves and our customers. Support is quick and skillful. One small minus is that it would have been nice to have a complete data-analysis as a standard feature (why are products returned?).
Thank you for your feedback on the app. The return reasons data analysis is definitively something we have on our roadmap. This helps the merchant to understand why products are returned and where to improve.
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