Code Returns & Exchanges
Branded self-service Returns & Exchanges portal
Rating
5.0
feedback
2
chart
#10,353
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
100%
-
Less than a year
0%
-
More than a year
0%
Reviews Summary
The R&E app has received glowing reviews from users, with many praising its ability to enhance the customer experience for exchanges and returns. Users appreciate the tracking, processing, and automatic email updates that keep customers informed about the status of their returns/exchanges without the need for constant communication. The app's customizable settings for different shipping countries also contribute to a tailored international shipping experience. Additionally, users find the app easy to use for both themselves and their customers, with quick and skillful support. However, some users wish for a standard feature that provides complete data analysis on returned products.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 23, 2022
This R&E app has taken our customer experience for Exchanges and Returns to the next level. By not only tracking, but also processing and automatically sending out e-mail updates to our customers, the customer is always up-to-date on the status of their Return/Exchange and doesn't have to contact us for questions, not even in case of delays. Different 'promise' settings per shipping country also help a lot to tailor the experience for international shipments. Great stuff!
June 23, 2022
We mainly started using this app to be able to offer exchanges to our customers, which works a charm! This app also simplifies our refund process and is easy and intuitive to use for both ourselves and our customers. Support is quick and skillful. One small minus is that it would have been nice to have a complete data-analysis as a standard feature (why are products returned?).
Thank you for your feedback on the app. The return reasons data analysis is definitively something we have on our roadmap. This helps the merchant to understand why products are returned and where to improve.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more