Idea to Adorn by Cassy review for Codisto Amazon, eBay & Walmart

1 / 5

May 9, 2023

I want to love this app and it's support but I can't. Got it so I could link it to ebay and on the surface it does what you need it to but then you end up with items being set to sell 16% more on ebay and it ends up being sold for less or quantities appearing that you didn't alter or buy in at the number. Support kinda blames you for how you set up your settings but when you question it you get irrelevant responses, even when you try to explain in detail, the issues you are getting. Everything is done by email so takes ages to ping back and forth when chat or a call would be more suffice, especially when you have been dealing with an issue for long periods of time and you get the feeling they know what the issue is but can't resolve it. It would be nice to be left feeling listened to and be supported through your problems but you feel left in limbo being asked to comb through the thousand products to find similar issues that don't flag up until they are sold. Very frustrating and upsetting

Using app

7 months

Total reviews

1

Average rating

1.0

Developer Reply

Thanks for your feedback, We have reviewed the communication between the support team and yourself. We have reached out directly to go through this in more detail. We would always ask for examples to aid our investigation. Nikki

Codisto Amazon, eBay & Walmart for Shopify
Codisto Amazon, eBay & Walmart
4.7 star
1,071 reviews

A single app for the world's leading sales channels

Developer
Shopify App Store