WatchandClockParts.com review for Codisto Amazon, eBay & Walmart
Aug. 25, 2021
Here we go again, couldnt understand why my sales on Amazon had dropped massively only to find that my variations on the products werent listing even though the app said there were no errors. I cant imagine how many £1000s i have lost , as always they have told me its Amazon to blame 16/11/2020. Our best selling item is no longer listing properly on amazon, Codisto have now said it must be my fault or Amazon (usual excuse) as they cant get it to work either , What is the point of this software please tell me!!!!!! 29/03/2019 Again more problems on Amazon. today was a catastrophic failure of Codisto with most of my listings either having no price, wrong price, wrong photo or wrong description, this error seems to have coincided with a new update today . I was told 7 hours ago it was fixed and it wasnt and now i cant get any replies. I now have an Amazon business that has totally wrong data on most of my listings I am always shocked how fast i must reply to my customers but how slowly shopify app developers reply to questions, i really think that to sell apps on shopify they should guarantee a reply time of atleast 1 or 2 hours , or better still they should have a live chat works great with ebay but so many problems with listings on Amazon , constant errors that cant really be explained properly. If it worked on amazon as well as ebay i would give it a 5 and therefore really isnt worth the money they are charging
Thank you for your review, and for continuing to use our Codisto App. We are currently investigating your ticket request and will respond as soon as our findings are complete. We apologize if you feel this is being delayed, this is not our intention. Please reach out to us anytime if you have additional questions. Nikki Thank you for your review. Apologies that you have experienced delays in support responses. We do offer live chat when agents are available and generally our support time is very prompt (as evidenced by many positive reviews about the quality and speed of our support). However, we acknowledge that at times, due to volume, responses can be slower than desired. The app has been a huge success and we are actively training new support staff to meet the growing demand. We apologise again and thank you for your patience at times in responding to support queries. Amazon can sometimes be challenging if Shopify data doesn't match the structure that Amazon require. Codisto already contains many automated elements that solve problems listing on Amazon (unknown by many users). Whilst merchants will still be required to provide and amend data in certain cases, we are continuing to improve the product to automate as many Amazon requirements as possible.
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