Floridagifts review for Codisto Amazon, eBay & Walmart

March 13, 2023

*March 13 2023, still not fixed, Nikki still asking for patience but still charging us full price* I agree with points made by a few other reviews. Codisto absolutely does have a god complex, nothing is ever their fault- as long as they don't see errors on their end, they will not believe you/admit that their app has significant problems. I also whole heartedly agree, take these plentiful 5 star reviews with a grain of salt, until you leave them a five star review the support agents will request it every time you interact with them, they have mastered the art of padded ratings- think about that when you see the developer review replies saying "your experience is contrary to the many positive reviews we have". Working with Codisto makes me feel similar to how I imagine a cartoon character who is sinking in quicksand, begging for someone to throw a rope, would feel. Instead of looking for a rope, the Codisto support agents are standing around the sinkhole telling you to try swimming or building your own rope. This app is the worst business decision I have ever convinced my boss to make. The app has so much potential, but it is horribly mismanaged. The chat support agents know nothing, they will just sit there throw out wild guesses until you give you and figure it out yourself. Codisto agents also don't think that it is there job to troubleshoot issues with the marketplaces developers- for example, one glitch we are currently experiencing is Codisto adding additional line items to our orders on Shopify and causing product to be sent to customer for FREE!!! Their response was that I needed to deal with this issue directly with Walmart, because it's not Codistos problem (even though the order is normal on Walmart, but f*** us, not their money not their problem) and this is a quote "We have no control over this even if we want to help you out." So I opened a case with Walmart Support who then asked me for a list of information I could not provide them because I DON'T HAVE ACCESS TO THE BACKEND OF CODISTO, I CAN'T SEE FEED ID ERRORS OR ERROR REPONSES!!!! Walmart support requested Codisto supply the information because it's been several hours and no response has come, they have disabled the live chat feature, and my business is on fire- in addition to the line item glitch, we are experiencing another much more significant problem- it has been 16 HOURS since orders imported to Shopify from Amazon or Shipping information was feed back into Amazon!! 16 hours without inventory being reduced i our system of record, 16 hours of delays, 16 hours of stressing out and getting nowhere with support. But hey, it's only November 30th, not a big deal, it's not the busiest time of the year, the time of year where we pay our bills!!!! Anyways, that's my rant, I hope it keeps someone else from going through what I've been going through with Codisto for the last year and a half... you better believe this is not the first, second, third, fourth, or even fifth time that Codisto has stopped functioning for an extended period of time and put our business in jeopardy. So much potential, so poorly executed.