Filterific: Collection Filter
The reviews for this Shopify app are quite mixed, with both positive and negative feedback. On the positive side, many users appreciate the functionality of the app, especially in terms of filtering products by size and other attributes. The customer support team, particularly individuals like Rob and Marius, received high praise for being responsive, helpful, and quick to resolve issues. Users also mentioned that the app is easy to set up and customize, making it a valuable addition to their online stores. However, on the negative side, some users experienced issues with the app not working after theme updates, lack of response from the support team, and difficulties in installation. There were complaints about unresponsiveness and delays in getting technical issues resolved, leading to frustration among users.
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I updated to a 2.0 theme and my filters stopped working. I reached out to support and they took care of it asap. Thank you!
The app has stopped working on our store although we still paying for it. We have now reached out to them multiple times without a response. Please get in touch with us as soon as possible.
We updated our theme and by standard practice, the configuration from this app did not carry over and we have now reached out to them multiple times without a response. For a minute, I totally forgot how unresponsive and terrible their support it. One would think they'd be happy to help a paying customer but that is not the case. 0/10, use thier app at your own risk
Hi, I'm sorry to hear you've been having trouble getting in contact with us! I've sent you an email to follow up on this issue, please check your inbox and spam folders if you don't see it. Hope to hear from you! -Emily, Head of Support
Terrible app, it doesn't install alone, I get in touch asking for help, they don't respond, terrible, I'm going to ask for a refund.
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