Filterific: Collection Filter
The reviews for this Shopify app are quite mixed, with both positive and negative feedback. On the positive side, many users appreciate the functionality of the app, especially in terms of filtering products by size and other attributes. The customer support team, particularly individuals like Rob and Marius, received high praise for being responsive, helpful, and quick to resolve issues. Users also mentioned that the app is easy to set up and customize, making it a valuable addition to their online stores. However, on the negative side, some users experienced issues with the app not working after theme updates, lack of response from the support team, and difficulties in installation. There were complaints about unresponsiveness and delays in getting technical issues resolved, leading to frustration among users.
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I updated to a 2.0 theme and my filters stopped working. I reached out to support and they took care of it asap. Thank you!
The app has stopped working on our store although we still paying for it. We have now reached out to them multiple times without a response. Please get in touch with us as soon as possible.
We updated our theme and by standard practice, the configuration from this app did not carry over and we have now reached out to them multiple times without a response. For a minute, I totally forgot how unresponsive and terrible their support it. One would think they'd be happy to help a paying customer but that is not the case. 0/10, use thier app at your own risk
Hi, I'm sorry to hear you've been having trouble getting in contact with us! I've sent you an email to follow up on this issue, please check your inbox and spam folders if you don't see it. Hope to hear from you! -Emily, Head of Support
This app has worked well for our store and customers needs. Rob and the support team of developers have been quick to respond and are very helpful with any assistance we need!
Their customer support was great! I have been using the filter app for awhile, but after a UX audit they recommended a couple of improvements to the way the filter appears on our website. The app developer was able to quickly and easily help me out!
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