Filterific: Collection Filter
The reviews are overwhelmingly positive about the app’s core functionality and especially its customer support. Many merchants say it helps customers filter products by size, tags, brand, color, and other attributes, making stores easier to navigate and improving the shopping experience. Users frequently mention that the app is simple to use, useful for small businesses, and effective for stores with large or complex inventories. Several reviewers also praise the support team for being fast, responsive, helpful with installation, and willing to customize the app to match store needs or theme changes. The negative reviews focus mainly on support responsiveness, installation/configuration problems, and occasional technical issues. Some merchants report that the app stopped working after theme updates, that support did not reply, or that they had trouble getting help with setup and documentation. A few reviews mention bugs, missing assets, deleted tags, or performance concerns such as page slowdown. There is also some criticism that the app can be technical to configure and may require coding or paid assistance for customization, which frustrates less technical users. Overall, the app is valued for its filtering features, but the experience depends heavily on getting timely support when issues arise.
I updated to a 2.0 theme and my filters stopped working. I reached out to support and they took care of it asap. Thank you!
The app has stopped working on our store although we still paying for it. We have now reached out to them multiple times without a response. Please get in touch with us as soon as possible.
We updated our theme and by standard practice, the configuration from this app did not carry over and we have now reached out to them multiple times without a response. For a minute, I totally forgot how unresponsive and terrible their support it. One would think they'd be happy to help a paying customer but that is not the case. 0/10, use thier app at your own risk
Hi, I'm sorry to hear you've been having trouble getting in contact with us! I've sent you an email to follow up on this issue, please check your inbox and spam folders if you don't see it. Hope to hear from you! -Emily, Head of Support
Terrible app, it doesn't install alone, I get in touch asking for help, they don't respond, terrible, I'm going to ask for a refund.
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