Filterific: Collection Filter
Let customers search by size, color, and other custom filters.
Rating
4.5
feedback
90
chart
#2,490
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
9%
-
Less than a month
39%
-
Less than a year
27%
-
More than a year
26%
Reviews Summary
The Collection Filter app by Supple has received a mix of positive and negative reviews from users. Positive aspects highlighted in the reviews include excellent customer service, quick and helpful support from the development team, ease of setup, and the app's effectiveness in allowing customers to filter products by size and other criteria. Users appreciated the responsiveness of the support team, especially in resolving issues and customizing the app to suit their store's needs. On the other hand, negative reviews mentioned issues with the app not working after theme updates, lack of response from support, and difficulties in installation and configuration. Some users expressed frustration with the unresponsiveness of the support team, leading to dissatisfaction with the overall experience of using the app.
Highlights
Review RSS Feed
All reviews
Jan. 13, 2024
I updated to a 2.0 theme and my filters stopped working. I reached out to support and they took care of it asap. Thank you!
Sept. 27, 2023
The app has stopped working on our store although we still paying for it. We have now reached out to them multiple times without a response. Please get in touch with us as soon as possible.
Aug. 1, 2023
We updated our theme and by standard practice, the configuration from this app did not carry over and we have now reached out to them multiple times without a response. For a minute, I totally forgot how unresponsive and terrible their support it. One would think they'd be happy to help a paying customer but that is not the case. 0/10, use thier app at your own risk
Hi, I'm sorry to hear you've been having trouble getting in contact with us! I've sent you an email to follow up on this issue, please check your inbox and spam folders if you don't see it. Hope to hear from you! -Emily, Head of Support
May 24, 2022
Terrible app, it doesn't install alone, I get in touch asking for help, they don't respond, terrible, I'm going to ask for a refund.
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