Rating
4.5
feedback
145
chart
#2,485
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
4%
-
Less than a month
17%
-
Less than a year
50%
-
More than a year
28%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with users praising the excellent customer support provided by the team. Customers appreciate the quick responses and professional assistance they receive when facing issues or needing help with setup. The app itself is described as user-friendly, easy to configure, and effective in adding color swatches to product and collection pages. Users also highlight the app's functionality in enhancing the visual appeal of their websites and driving sales. However, there are a few negative reviews mentioning issues with app functionality, such as swatches not working correctly or causing problems on the store. Some users also expressed dissatisfaction with the app's compatibility with different languages.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 31, 2024
So simple to use and works perfectly. The color swatches are beautiful, and the support team is super helpful. Love it!
Dec. 27, 2024
Fantastic app! My store looks better, and customers can easily view all color variants. Setup was a breeze. Highly recommend!
Store
My Store
Using app
6 days
Dec. 13, 2024
I do not recommend this app. After downloading, I updated my variant names & encountered duplicate variant names (both old and updated). After reaching out to support, the app requested access to my store without providing a clear explanation as to why it was needed or how it would address the issue. I then reached back out to support to ask what they were doing with the permission granted to my store and how it was going to resolve my issue. However, the responses were delayed, vague and unhelpful. I received ONE response via email 3 days later and the person who contacted me basically told me it was my fault and that their "app was not the problem". After responding to the email from support, I heard nothing back from them for the rest of the day. When I tried to revoke access due to concern over the lack of communication, I encountered an issue using my passkey which is tied directly to the biometrics on my phone. That raised a major red flag! I had to reach out to Shopify support to help me revoke access to this app and secure my Shopify account. This app caused me unnecessary stress and wasted time, especially during a critical pre-launch period for my business. If you're looking for a reliable swatch app with responsive support and want your store to stay secure, I recommend exploring other options.
Dec. 10, 2024
Color Swatch Pug made my store look amazing! Easy to set up, and my customers love seeing all color options upfront. Great support too!
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