Rating
4.6
feedback
146
chart
#2,737
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
4%
-
Less than a month
17%
-
Less than a year
49%
-
More than a year
28%
Reviews Summary
The Color Swatch Pug app has received mostly positive reviews from users. Customers appreciate the app for its ability to make their stores look clean and professional, especially with the feature of hiding out-of-stock options. The color swatches are praised for being beautiful and easy to view, enhancing the overall customer experience. The support team, particularly highlighted Simran, is commended for being super helpful, responsive, and efficient in resolving issues. Users also mention that the app is easy to set up and configure, with prompt customer service that goes above and beyond to assist.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Jan. 3, 2025
This app is a game changer! My store looks clean and professional. Hiding out-of-stock options is a huge plus. Must-have!
Store
My Store
Using app
--
Dec. 31, 2024
So simple to use and works perfectly. The color swatches are beautiful, and the support team is super helpful. Love it!
Dec. 27, 2024
Fantastic app! My store looks better, and customers can easily view all color variants. Setup was a breeze. Highly recommend!
Store
My Store
Using app
6 days
Dec. 13, 2024
I do not recommend this app. After downloading, I updated my variant names & encountered duplicate variant names (both old and updated). After reaching out to support, the app requested access to my store without providing a clear explanation as to why it was needed or how it would address the issue. I then reached back out to support to ask what they were doing with the permission granted to my store and how it was going to resolve my issue. However, the responses were delayed, vague and unhelpful. I received ONE response via email 3 days later and the person who contacted me basically told me it was my fault and that their "app was not the problem". After responding to the email from support, I heard nothing back from them for the rest of the day. When I tried to revoke access due to concern over the lack of communication, I encountered an issue using my passkey which is tied directly to the biometrics on my phone. That raised a major red flag! I had to reach out to Shopify support to help me revoke access to this app and secure my Shopify account. This app caused me unnecessary stress and wasted time, especially during a critical pre-launch period for my business. If you're looking for a reliable swatch app with responsive support and want your store to stay secure, I recommend exploring other options.
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