PreCom ‑ coming soon preorders
Create PreOrder and Coming Soon products. Process backorders.
Rating
3.9
feedback
59
chart
#2,729
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
7%
-
Less than a day
17%
-
Less than a month
34%
-
Less than a year
32%
-
More than a year
10%
Reviews Summary
The reviews for this Shopify app are mixed, with both positive and negative feedback from users. On the positive side, many users praised the customer service team for being helpful and responsive. The app was also commended for its ease of use and effectiveness in setting up coming soon and pre-order features on online stores. However, there were some significant issues highlighted by users, such as the pre-order element causing overselling and inventory syncing problems. Some users also mentioned issues with the coming soon feature not working as expected, leading to confusion and potential sales problems. Despite these drawbacks, the app was generally well-received for its functionality and support team.
Highlights
Review RSS Feed
All reviews
March 18, 2025
Strongly recommend this app for the coming soon button however the pre order element, has been devastating- it places orders on hold within Shopify with no clear built in feature to remove them - we had to build a custom flow which i believe is only on shopify plus, and does not sync inventory - we have had thousands of orders now oversold due to this app, please proceed with caution on the pre order element, like i said the coming soon button works excellent - the pre- order element, I strongly suggest being very careful.
Sept. 3, 2024
The customer service team is very helpful, I highly recommend this app, it works very well and if you want to customize it , they are open to assist on this.
June 12, 2024
We've been using PreCom and their pre-order app for 3 years. Every time we've installed it (we only use for 2-3 week long pre-order campaigns) we're impressed at the stability of the app and how it integrates. Most importantly, though, we're consistently impressed at how Magda and Adam (and the rest of Gravity) are always on their game and super quick to get any problem sorted. For what they do, these guys are the best.
May 21, 2024
Really great customer service, we had some issues to start with and some customisation requests - Magda helped us with everything. Now everything runs smoothly. Very happy with this app.
March 23, 2024
would not recommend. When coming soon is turned on with the date set it works on website but customers can still purchase via the shop app. It ended up being a complete nightmare during my last product launch as the date and time were set to be removed on launch time, but it still showed up not allowing about half the visitors to the site to purchase because the coming soon wouldn't go away. Even after I turned the app completely off on my website it still wouldn't go away.
Hi, Thank you for your review. I looked for the support email from you and it looks we haven't received any message regarding the issue. We are always here to help and it's best to contact us as we quickly respond to any issues. You've used the app for 1 year and apparently there were no issues before. I suspect that it was only a browser cache and clearing the cache would solve it, but we would need to investigate. Please remove the review as we didn't even had a chance to help you. Thank you, Kind regards, Magda
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