PreCom ‑ coming soon preorders
PreCom - add coming soon and preorder to your product...
Rating
4.6
feedback
92
chart
#2,011
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
5%
-
Less than a month
24%
-
Less than a year
41%
-
More than a year
25%
Reviews Summary
The reviews for this Shopify app are overwhelmingly positive, with users praising the excellent customer service and quick response times. Many users highlighted the ease of use and effectiveness of the app, especially in managing pre-orders and coming soon items. The support team was commended for being responsive, helpful, and willing to assist with customization requests. However, there were a few negative reviews mentioning issues such as tracking orders after sales, timezone discrepancies, and initial setup challenges. Overall, the app seems to have a strong focus on customer satisfaction and functionality, making it a valuable tool for managing pre-orders and product launches.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Sept. 3, 2024
The customer service team is very helpful, I highly recommend this app, it works very well and if you want to customize it , they are open to assist on this.
June 12, 2024
We've been using PreCom and their pre-order app for 3 years. Every time we've installed it (we only use for 2-3 week long pre-order campaigns) we're impressed at the stability of the app and how it integrates. Most importantly, though, we're consistently impressed at how Magda and Adam (and the rest of Gravity) are always on their game and super quick to get any problem sorted. For what they do, these guys are the best.
May 21, 2024
Really great customer service, we had some issues to start with and some customisation requests - Magda helped us with everything. Now everything runs smoothly. Very happy with this app.
March 23, 2024
would not recommend. When coming soon is turned on with the date set it works on website but customers can still purchase via the shop app. It ended up being a complete nightmare during my last product launch as the date and time were set to be removed on launch time, but it still showed up not allowing about half the visitors to the site to purchase because the coming soon wouldn't go away. Even after I turned the app completely off on my website it still wouldn't go away.
Hi, Thank you for your review. I looked for the support email from you and it looks we haven't received any message regarding the issue. We are always here to help and it's best to contact us as we quickly respond to any issues. You've used the app for 1 year and apparently there were no issues before. I suspect that it was only a browser cache and clearing the cache would solve it, but we would need to investigate. Please remove the review as we didn't even had a chance to help you. Thank you, Kind regards, Magda
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