Rating
1.6
feedback
3
chart
#3,408
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
33%
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Less than a month
0%
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Less than a year
100%
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More than a year
0%
Reviews Summary
The reviews for this Shopify App, Common Ninja, are mixed with a range of ratings from 1 to 5 stars. One common theme in the negative reviews is the lack of essential features such as the ability to hide features for different devices and the unresponsiveness of design across desktop and mobile. Users have expressed disappointment in the functionality and regretted their purchase due to these issues. On the positive side, users appreciate the app's ability to create hotspots to explain products in a unique way, leading to increased sales. The app is praised for being easy to use and visually appealing, with compliments from customers on the organized display. Additionally, the exceptional service provided by the team, particularly mentioned by a user named Daniel, has been highlighted as a positive aspect of the app.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 25, 2024
I purchased the Pro version of this app with an annual subscription on the same day I discovered it, expecting great functionality. Unfortunately, my experience has been disappointing from the start, and I regret my purchase. Firstly, the app lacks a hide feature for phones or tablets, which is a critical feature for anyone who wants to customize the display across different devices. Additionally, images remain the same across both desktop and mobile, resulting in an unresponsive design that looks unprofessional. The image hotspots scale excessively large on mobile devices, making my store appear poorly designed and cluttered. These issues have made the app unusable for me. I haven’t been able to benefit from it even a single day since purchasing, and I wish I could get a refund. Overall, my experience with this app has been very unsatisfactory. I hope the developers address these flaws to improve user experience in the future.
Thank you for sharing your feedback and bringing your concerns to our attention. We're sorry to hear that your experience with our app hasn’t met your expectations. We’d like to clarify that the app does offer customization options to tailor widgets for different devices. For instance, our Custom CSS feature allows you to hide the widget on mobile devices, as well as fine-tune the design to ensure it looks great across all screen sizes. Additionally, we have tools that can help improve responsiveness for images and hotspots, and our support team is always available to assist you in setting this up. It seems that these features may not have been immediately clear, and we apologize for any confusion. We’d love the opportunity to help you fully utilize the app and resolve the issues you’re experiencing. Please reach out to our support team at commoninja.com/support, and we’ll work with you to make the app work as expected for your specific needs. Thank you again for your feedback—it’s essential for us to continually improve. We hope to turn your experience around.
June 7, 2024
This app does EXACTLY what we want (dynamically source a Metafield onto a product Body). The issue is that the pricing is completely unfair compared to if you bought the same thing on their main page. You get more views, more access, more everything, but their main app doesn't work as well as this Image Hotspot ONLY app. Just bad optics that make me not trust the company if they have so many different pricing structures.
We're sorry to read this review. We try to fit our pricing to customers on each platform, and you can always open a commoninja.com account and use our widgets on Shopify.
April 20, 2023
Common Ninja is a great Hotspot App, so you can explain your products in your own way via hotspots. Works very easily and looks fantastic (get many compliments from customers that it is so nicely organized, which is always a bonus :-) This increases sales. The service is exceptionally good. Thank you Daniel, for the good service !!!
Oct. 24, 2022
Who Super nice app we have made very nice Hotspots on our site works very easy and looks great. This really adds something to your store and sales increase . Awesome! And last but not least a very good service! Thanks Common Ninja team!
Thank you so much for the review! 🤩
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