everHot review for Amazon Connectr & FBA Sync
Jan. 25, 2021
This app is absolutely the same as the app I had before called Shipr for Amazon FBA and I had to uninstall it as it was useless and I had to still manually go to amazon and type in every order myself. I tried this app but I knew I will have the same issues. I had to uninstall it but got charged monthly fee right away. I emailed them to get my refund but no one ever responded. Scam. Update on my previous review. After I submitted my review customer service contacted me right away though before they ignored my emails and started threatening me that I won't get my refund back if I don't remove my review. Are you for real? Is this the customer service you provide? Don't trust good fake reviews you see here. They have just charged me for another month though I uninstalled it the same day I installed this app. This is ridiculous. Their app Shipr is the same thing. Stay away!!! Update! This is just unbelievable how bad the customer service and the developer of the app. As bad as the app itself. Instead of keep arguing with the customer she (developer) could just refund the charge and be done with it and I would remove review. Instead she keeps fighting for this $10. You can KEEP it! Hope it will help you. Ridiculous. I hope no one will use this app.
This is a completely unfair review from the folks at ever-hot.com. 1. They first installed the app on Dec 22, 2020, and then uninstalled it on the same day. The 7-day free trial expired on Dec 30, 2020. Then they re-installed the app on Jan 11, 2021, by accepting the app charges that clearly showed no trial period. Hence, the store was automatically charged by Shopify on our behalf. 2. Instead of raising a refund case with us, they emailed at [email protected] and expected us to refund the amount automatically. Mailer@shopify is a no-reply email ID that does not forward the emails to us. Our support email is [email protected]. 3. When they did not get a reply from us, they simply left a 1-star review with no fault of us. Only at this point, we come to know about their case. 4. We have no legal obligation to refund the amount. Despite that, we considered refunding if they removed the unfair review. 5. Instead they think that this is a sneaky trick and threaten to leave another review! They just did that by leaving a 1-star review of our other app Shipr. 6. In the review they also accuse us of having fake reviews without any proof whatsoever. This clearly shows their malicious intent. All the reviews that we have are from valid customers happy with the app. 7. Our app processes thousands of FBA orders each month. It did not work for ever-hot.com because of misconfigured settings. We were willing to assist them to resolve all the issues. 8. It is impossible for us to charge even 1-cent extra than what is confirmed by the merchant. This is because we use the official Shopify Billing system that automates the charges. Subscription ends automatically as soon as the app is uninstalled. Sometimes there is a charge after uninstall since the billing cycles do not match. All this is automated by Shopify. Anyone having experience working with Shopify apps can confirm this. This is a completely unfair review that forced us to reply. We have all the proofs to back each of our claims.
