ESC ‑ Contact Form Builder
Unlimited, customized contact forms to interact with customers
Rating
3.4
feedback
5
chart
#4,796
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
20%
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Less than a day
0%
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Less than a month
20%
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Less than a year
40%
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More than a year
20%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback. Users appreciate the app for its easy customization, seamless integration, and exemplary support. It provides a solution for sending forms to multiple email addresses and allows for customizing autoresponder emails with clients' logos. However, some users have expressed dissatisfaction with the lack of customer service and support. One user mentioned waiting for over two weeks for a reply and receiving only partial answers to their questions. Another drawback highlighted is the inability to customize colors easily, as forms need to be created and added to theme template files instead of simple copy-pasting onto a page.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 2, 2021
Super easy App to get around Shopify's poor contact form. This allows for easy customisation and sending to multiple email addresses. Perfect solution at a relatively inexpensive price.
Hi there Thanks for taking the time to write a review of the app - we really appreciate it and we're glad it's helped on the store. Kind regards Eastside Co
Aug. 30, 2018
The forms are ok but the customer service/support is a no go. In an answer only 50% of questions were answered and since then their support is dead. Waiting since +2 weeks for a reply. This app is only recommended if you will never need assistance.
April 17, 2017
Seamless integration, exemplary support and the ability to customise the autoresponder email with the clients’ logo - this app is all you need when you require more than the standard Shopify contact form. Highly recommended.
March 20, 2017
No ability to customize colors. Forms have to be created, then added your themes template files instead of just copy/pasting the code onto a ready page. Not worth the money at all.
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