Rating

3.3

feedback

8

Reviews

chart

#7,363

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    12%
  • Less than a month
    0%
  • Less than a year
    25%
  • More than a year
    50%

Reviews Summary

The reviews for the ContactPigeon Shopify App are mostly positive, highlighting its efficiency, wide range of features, and excellent customer support. Users appreciate the ease of creating campaigns, automating sales, and integrating with Shopify data seamlessly. The drag-and-drop editors, customizable templates, and various marketing capabilities make it a powerful tool for eCommerce businesses. The dedicated customer success team receives praise for their hands-on assistance and support, standing out as a key strength of the app. However, there are also negative reviews mentioning long wait times for setup and lack of responsiveness in resolving issues.

Highlights

Efficiency and wide range of features
Excellent customer support
Seamless integration with Shopify data
Ease of creating campaigns and automating sales
Negative feedback on setup and responsiveness

Rating Breakdown

  • 5
    88% (7 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    12% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Aug. 28, 2023

Waited for 3 months and they were not even able to set up the app on my store. Wasted my time saying they would get back to me to solve my issues and then after multiple follows up said we are sorry, please use another tool.

Using app

--

Total reviews

2

Average rating

3.0

5 / 5 Share

March 10, 2023

One of the most efficient solutions on the market, with a lot of features to choose from depending on your needs and the audience you wish to target. Specially designed for retail and eCommerce, the drag-and-drop editors make it easy to create new campaigns and reach your customers, convert leads, and increase sales. Lastly, what makes this platform stand out is the outstanding customer success team, as they are always there for us.

Using app

8 months

Total reviews

8

Average rating

3.9

5 / 5 Share

Feb. 16, 2021

Great tool for automating eCommerce sales :) ContactPigeon is one of the top tools on the market to grow customer engagement and deepen eCommerce automation. With lots of options to build custom journeys that suits different business needs. The integration with Shopify is seamless, as the app picks up customer interactions and historical data so we can start using these insights for marketing and advertising. The dedicated customer success experience is hands-on and focused on helping us achieve our goal. If you are looking for a marketing solution for your shop with great customer success, then this is a must try!

Using app

Over 5 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 27, 2019

We switched to ContactPigeon from MailChimp about 6 months ago, as we are looking for a more robust solution to boost our email campaigns. In general, it was relatively easy to get started with this app. ContactPigeon offers a TON of templates to choose from. For more complex campaign automation flows, I was able to get step by step assistance and suggestions from the ContactPigeon team. Great customer support with 1 on 1 attention when needed. Highly recommended!

Using app

Over 2 years

Total reviews

9

Average rating

4.9

5 / 5 Share

March 4, 2019

Amazing app! It was a bit overwhelming when you first get started, simply due to the wealth of features the platform offers. But the email builder is really intuitive, with pre-built templates and customizable blocks in drag & drop format. Also, great customer service. Unlike other email apps where you can only get support via email. Here they offer phone, chat, email and dedicated account support person.

Using app

Almost 4 years

Total reviews

3

Average rating

5.0

All reviews

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