Rating

3.3

feedback

8

Reviews

chart

#7,315

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    12%
  • Less than a month
    0%
  • Less than a year
    25%
  • More than a year
    50%

Reviews Summary

ContactPigeon is a powerful marketing tool that offers a wide range of features for eCommerce businesses. Users appreciate the seamless integration with Shopify data, the ability to build customer segments, automation flows, and various campaigns through email, pop-ups, and push notifications. The app's drag-and-drop editors make it easy to create campaigns and reach customers, leading to increased sales and customer engagement. Customers also praise the outstanding customer success team for their hands-on support and assistance in achieving marketing goals. However, there are some negative reviews mentioning long wait times for setup and issues with customer support responsiveness.

Highlights

Powerful marketing tool with seamless integration and wide range of features
Outstanding customer success team providing hands-on support
Ease of use with drag-and-drop editors for creating campaigns
Positive feedback on customer engagement and increased sales
Negative reviews mentioning long wait times and customer support issues

Rating Breakdown

  • 5
    88% (7 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    12% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Aug. 28, 2023

Waited for 3 months and they were not even able to set up the app on my store. Wasted my time saying they would get back to me to solve my issues and then after multiple follows up said we are sorry, please use another tool.

Using app

--

Total reviews

2

Average rating

3.0

5 / 5 Share

March 10, 2023

One of the most efficient solutions on the market, with a lot of features to choose from depending on your needs and the audience you wish to target. Specially designed for retail and eCommerce, the drag-and-drop editors make it easy to create new campaigns and reach your customers, convert leads, and increase sales. Lastly, what makes this platform stand out is the outstanding customer success team, as they are always there for us.

Using app

8 months

Total reviews

7

Average rating

4.3

5 / 5 Share

Feb. 16, 2021

Great tool for automating eCommerce sales :) ContactPigeon is one of the top tools on the market to grow customer engagement and deepen eCommerce automation. With lots of options to build custom journeys that suits different business needs. The integration with Shopify is seamless, as the app picks up customer interactions and historical data so we can start using these insights for marketing and advertising. The dedicated customer success experience is hands-on and focused on helping us achieve our goal. If you are looking for a marketing solution for your shop with great customer success, then this is a must try!

Using app

Over 5 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 27, 2019

We switched to ContactPigeon from MailChimp about 6 months ago, as we are looking for a more robust solution to boost our email campaigns. In general, it was relatively easy to get started with this app. ContactPigeon offers a TON of templates to choose from. For more complex campaign automation flows, I was able to get step by step assistance and suggestions from the ContactPigeon team. Great customer support with 1 on 1 attention when needed. Highly recommended!

Using app

Over 2 years

Total reviews

9

Average rating

4.9

5 / 5 Share

March 4, 2019

Amazing app! It was a bit overwhelming when you first get started, simply due to the wealth of features the platform offers. But the email builder is really intuitive, with pre-built templates and customizable blocks in drag & drop format. Also, great customer service. Unlike other email apps where you can only get support via email. Here they offer phone, chat, email and dedicated account support person.

Using app

Almost 4 years

Total reviews

3

Average rating

5.0

All reviews

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