SuperAGI Marketing (Contlo)
The reviews for the Contlo Shopify App are quite mixed. On the positive side, users appreciate the app's user-friendly interface, seamless integration with multiple marketing channels like email, WhatsApp, and SMS, and the exceptional customer support provided by the team. Many users have highlighted the ease of setting up automations, the detailed targeting options for customer segments, and the overall effectiveness of the app in improving retention marketing strategies. However, there are also negative aspects mentioned in the reviews, such as issues with billing, poor support in some cases, bugs affecting business operations, and concerns about data security and accessibility. Some users have faced challenges with sudden app malfunctions and data loss, leading to distrust in the company's practices.
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If I can provide a negative review I would. I have never seen a more disorganised or casual company. The customer support is pathetic, it took so many days to onboard and the reason given was that the person concerned was laid off. The refund for my amount has been pending a month and after following up, the response given is "What's the hustle here". The worst possible service providers out there. Stay away please.
The app doesn't bring in the abandoned cart sales like it should. Their support is very poor. I was charged for the month I didn't use the service and am yet to receive the refund. stay away from this company if yu don't want to bear a loss.
“We’ve been using Contlo for the past 4 months and the experience has been great. While many tools offer similar features, what really sets Contlo apart is their excellent customer support. Our account manager has always been quick, responsive, and supportive whenever we needed help. Their turnaround time is impressive, making the overall experience smooth and reliable.”
We have been using Contlo for the past two years. While there are other marketing tools with similar features, Contlo stands out because of its excellent customer support - especially our account manager, who has been very supportive and responsive to our queries. However, there is room for improvement in their AI features.
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