Conversios Conversion Tracking
The reviews for the Conversios app on Shopify are mixed, with both positive and negative feedback. Positive aspects include excellent customer service, with users praising the support team for going the extra mile to ensure proper setup and quick resolution of issues. Users also appreciate the tracking tool and the ability to customize it to their specific business needs. On the other hand, negative reviews highlight issues with hidden charges, lack of transparency in billing, and integration problems leading to incomplete conversion tracking. Some users expressed frustration with the support team's response time and the inability to provide permanent solutions to integration issues. Overall, the app seems to excel in customer service and tracking capabilities but falls short in terms of billing transparency and resolving technical issues effectively.
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STAY AWAY AT ALL COSTS. Garbage experience.. reached out to them once we saw the charge come through and they would not refund or give us credit back for something we are not even using.
This app advertises a free plan but charges usage fees based on order volume, which has nothing to do with the app’s functionality. Charges were not clearly disclosed. Support refused a refund. Be very careful installing this app.
Hi @Born To Glam, We understand billing concerns can be worrying, so we’d like to clarify for anyone reading: • Pricing is shown inside the app before activation (https://bit.ly/4aU20ED) • Billing happens only after the store owner manually accepts it (https://bit.ly/4kIKXJ4) • Charges are processed by Shopify, we cannot charge stores ourselves Screenshots above show the pricing details and the approved charge. Even so, we have offered the merchant a middle-ground resolution by offering a yearly plan upgrade to help settle the matter fairly. If you have questions, please reach out, we’re always happy to help before installing or activating the app.
10/10 support, went the extra mile to make sure everything was setup correctly
Hi Urban Grow Team, Thank you so much for the great feedback! We’re delighted to know our team could go the extra mile to get everything set up just right. Your satisfaction means a lot to us, and we’re always here if you need any further assistance.
We are a large company that had problems with GA4 configuration. The way the employees approach the customer is gold. Quick response time, the topic was checked thoroughly, fixed quickly and analyzed to make sure everything works! I highly recommend their applications!
Hi Prime Gastro Team, Thank you so much for the amazing review! We’re glad we could assist you with the GA4 setup and resolve the concerns effectively. Your feedback means a lot to us, and we truly appreciate the recognition of our team’s efforts. Don’t hesitate to reach out if you need anything further.
Am happy with the Tracking tool but also more satisfied with their Customer Service because the Conversios Team was able to customise the tracking to my particular business.
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