Apteekki 360 review for ConvertMate: AI Agents
June 14, 2025
Our experience with ConvertMate showed technical promise but was ultimately undone by unethical business practices. On a functional level, the app struggled with content generation in Finnish, though we acknowledge this is a challenge that will likely improve with future LLM advancements and continuous prompt editing. The critical issue that led us to uninstall was a matter of principle. As loyal, early adopters, we actively supported ConvertMate by providing feedback, brainstorming ideas with the core team, and even assisting in their due diligence with a potential investor. We were therefore dismayed to discover that the company had introduced a new, more affordable pricing tier without informing us. This omission cost our company €500 per month for several months, as we were kept on a legacy plan while new customers paid less. When we noticed and addressed this, the founder's response was dismissive, offering excuses instead of a refund or compensation for the overpayments. Given this profound lack of transparency and fairness, we can no longer support the company. While the product may evolve, we have chosen to partner with other businesses that operate with greater integrity.
Thank you for sharing your detailed feedback. We take all customer experiences seriously, especially from early supporters like Apteekki 360. We acknowledge that our communication around pricing tiers could have been clearer. Your account included extensive custom development - specialized product tag features, custom on-page configurations, and dedicated technical support - that differs significantly from our standard offering. However, we should have better explained these distinctions upfront. Regarding the content generation challenges with Finnish, we recognize this was a technical limitation that impacted your experience. We've since made improvements to our multilingual capabilities and continue working on this area. We're committed to learning from this feedback to improve both our product and customer communication. We appreciate the support you provided during our development phase and respect your decision to explore other solutions. We wish Apteekki 360 continued success. ConvertMate Team
