Convi: AI Helpdesk & Chatbot
The reviews are overwhelmingly positive about the app’s ability to improve customer support and engagement. Merchants say the AI chatbot helps answer product questions, guide shoppers, reduce repetitive support work, and even increase conversions, with some noting high daily conversation volume and a smoother shopping experience for customers. Many reviewers also praise the setup process as simple and fast, and several mention that the app can be customized to match their brand or FAQ needs. A major strength highlighted throughout the reviews is the quality of customer support. Users repeatedly describe the support team as responsive, knowledgeable, patient, and willing to go above and beyond to solve issues or help with setup and customization. The main negative feedback is limited but important: one reviewer felt the pricing/free-plan messaging was misleading, saying the app is advertised as free but only includes a limited number of free messages before requiring payment. Overall, the sentiment is very favorable, with support and ease of use standing out as the biggest positives.
Review RSS feed
Convi augmente les conversions sur notre site. Les posent énormément de questions et l'IA répond et guide les utilisateurs dans leurs choix de produits, a obtenir des réponses sur les caractéristiques des produits, ainsi que des questions plus générales. Nous avons plus de 200 conversations chaque jours Je recommande cette appli
HI, I had such a great experience getting my AI assistant set up on my website! The team was incredibly helpful, knowledgeable, and patient throughout the entire process. Honestly, without their help and expertise, I’m not sure I would have been able to get everything set up properly on my own. Everything is now fully set up and working beautifully, and I’m so excited about what this adds to my website. My customers can now ask questions and get help in real time, which makes their shopping experience so much easier. I truly appreciate the support I received throughout the setup process and would absolutely recommend them to other business owners. Thank you for making the entire experience so easy! -Christina
Was very imprssed with the pretty much instant help i recieved from Sean. Fixed my issues straight away and didnt cause any issues. Great service! Thanks!!
Great support in helping with a minor customisation plus they respond well to feature suggestions which is good.
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