Cookiebot CMP: Privacy Consent
The reviews for the Shopify App are mixed, with some users expressing dissatisfaction with the app's functionality and support. One user mentioned that the app embeds need to be activated in the theme editor, which could be a positive aspect for those who are able to use it effectively. However, multiple users reported issues with the app not working as expected, particularly in terms of privacy settings and onboarding processes. The support provided was also criticized for not effectively resolving the issues, leading to frustration among users.
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App in Theme Editor - App embeds aktivieren nicht vergessen.
Not satisfied at all with the app or the support.
Totally doesn't work for me. For over a week I am talking with support and two times they said it was fixed, but my users still cannot select any privacy settings. Support is trying to do their best, but after a week of fiddling I'm tired of it, hence this review. I don't understand why this is launched in such a bad way, these are simple bugs that should have been caught during testing. Totally doesn't leave a good impression on such a big company as Cookiebot.
Onboarding funktioniert nicht. Scans funktionieren nicht. Privacy Einstellungen können nicht verändert werden. Das ist wirklich eher sinnbefreit.
Update: Since my last reply, our team has deployed a fix for the specific bug you encountered. I’m happy to report that the issue is fully resolved. I know your first experience wasn't the best, but I’d be grateful if you’d consider trying us out again now that the app is working as intended. ------- Hi, Thank you for sharing, I’m Alex, the Product Manager for this app and I’m genuinely sorry about the experience you had with us. You’re absolutely right that it shouldn’t feel pointless. We’ve found that the app isn’t working as expected for some stores, and we’re currently investigating what’s causing this so we can address it properly. That’s on us, and we should have caught it earlier. I’d like to look into your setup and make this right. Could you please reach out via support and mention this review and it’ll come directly to the team working on the fix: https://support.usercentrics.com/hc/en-us/requests/new Thank you once again for pointing this out, as it will help us improve our experience. Alex
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