CookieScript

The reviews are sharply mixed, but the overall sentiment is dominated by serious complaints about functionality and support. A few merchants praise the app for being affordable, actively improved, and useful for managing consent across many domains, with one reviewer calling it a strong value and noting successful migration from other platforms. However, most of the feedback is negative and centers on major operational problems: cart items disappearing, customers being unable to complete orders, issues with multiple items in the cart, and broken reporting in GA4 and Google Ads. Several reviewers also say the app does not integrate properly with Shopify’s Customer Privacy API, which limits consent tracking across the store and other apps. Support is another recurring pain point. Multiple reviewers describe support as unhelpful, bot-driven, or only available to paid customers, leaving them unable to resolve critical issues. There are also complaints that the theme editor stops working correctly after installation because cookies keep refreshing. In short, while the app is seen by some as affordable and feature-rich, the dominant themes are severe compatibility bugs, checkout/cart disruptions, incomplete Shopify integration, and poor support responsiveness.